Lead Services Specialist – Customer Contract Management

This is a fully remote position, open to applicants in Pennsylvania, +1 more state.

📋 Description

• Oversee customer service management and fleet management operations.

• Report directly to the Services Leader of GE Vernova’s Solar and Storage Solutions division.

• Manage customers in the storage (BESS) and solar power sectors.

• Handle warranty commitments, service contracts, and orders for spare parts and services.

• Enhance customer satisfaction through effective communication, order management, compliance with contracts, and fulfilling safety, quality, and delivery standards.

• Oversee spare parts orders, action plans, safety protocols, quality assurance, scheduling, costs, margins, cash flow, and risk management.

• Communicate objectives, deliverables, strategies, risks, and opportunities internally within GE.

• Collaborate with various internal GE functions and business units to manage service orders and related activities.

• Safeguard GE’s reputation and technological assets in the marketplace.

• Foster a diverse and inclusive workplace that emphasizes excellence in project and service management metrics.

• Willingness to travel up to 30%.

⛳️ Requirements

• A minimum of a Bachelor's degree (preferably in Engineering) OR a High School diploma/GED combined with 5 years of field service experience.

• At least 3 years of experience in customer management.

• Experience in sales, design, procurement, project management, construction, operations, maintenance, and/or service within the storage or solar power plant sectors.

• Proficiency in the English language.

• Excellent oral and written communication abilities.

• Capability to comprehend technical and commercial discussions.

• Demonstrated success in leading multicultural teams.

• Strong interpersonal skills and the ability to influence others.

• Capacity to work effectively under pressure.

• Must be legally authorized to work in the United States.

• Completion of a drug screening, where applicable.

• Up to 30% travel is required.

🏝️ Benefits

• Discretionary annual bonus.

• Comprehensive medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• Participation in the GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings plan with company matching contributions.

• Company contributions to retirement plans.

• Resources from Fidelity and financial planning consultants.

• Tuition assistance programs.

• Adoption assistance available.

• Paid parental leave.

• Disability benefits.

• Life insurance coverage.

• 12 paid holidays each year.

• Permissive time off policy.

• Opportunities for professional development.

• Relocation assistance is not provided.