Lead ServiceNow Administrator – Individual Contributor

This is a fully remote position, open to applicants in India.

📋 Description

• Develop, enhance, and provide support for ServiceNow platform capabilities through configuration, administration, application development, automation, and technical solution delivery.

• Collaborate with stakeholders across IT, Security, Facilities, and various business functions to gather requirements and deliver effective ServiceNow solutions.

• Design, recommend, and implement enhancements to the platform that improve service delivery, operational efficiency, and user experience.

• Develop and refine ITSM processes, including Incident, Problem, Change, Release, and Knowledge Management.

• Create and maintain ServiceNow platform roadmaps that align with organizational priorities and future business needs.

• Foster stakeholder engagement, adoption, and continuous improvement through collaboration, consultation, and change management initiatives.

• Lead moderately complex platform initiatives and projects.

• Analyze platform usage, operational metrics, incident trends, and performance data to discover opportunities for service improvement and automation.

• Ensure platform integrity through governance, documentation, configuration standards, and adherence to ServiceNow best practices.

• Support platform reliability, availability, and performance through administration, troubleshooting, maintenance, and operational support.

• Provide expertise on ServiceNow capabilities, platform design, process enhancements, and implementation strategies.

• Automate manual processes using ServiceNow workflows, integrations, and application development techniques.

• Assist in the development, deployment, and management of platform enhancements, including CI/CD methodologies when appropriate.

• Contribute to the long-term maturity of the ServiceNow platform through strategic planning, technical innovation, and process optimization.

⛳️ Requirements

• Bachelor's degree in computer science, engineering, or equivalent experience.

• A combined total of 5–7 years of experience in IT Operations and Application Development.

• At least 1 year of experience in program management or project management.

• Strong familiarity or experience with ITIL V3 service management disciplines.

• Excellent analytical and problem-solving abilities.

• Capacity to develop hypotheses, frame problems, and produce data-supported insights.

• Experience in implementing cross-functional process improvements and achieving results.

• Significant experience in using and administering ServiceNow.

• Candidates interviewed remotely are expected to be on camera during all video interviews, with reasonable accommodations considered.

• Background checks are mandatory.

• Must adhere to information security policies, standards, processes, and controls.

• Employment may be contingent on authorization to receive software or technology that is controlled under U.S. export control laws and regulations.

🏝️ Benefits

• Equity for all employees.

• Flexible annual leave, paid holidays, and volunteer days.

• Training and career development programs.

• Comprehensive private benefits plan, including medical insurance for you and your family.

• Life insurance equivalent to 3 times compensation.

• Personal accident insurance.

• Fertility support and paid parental leave.

• Employee Assistance Program.