Senior ServiceNow Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and develop tailored ServiceNow applications utilizing App Engine Studio and/or traditional scoped application development.

• Construct and enhance bespoke modules, data models, platform extensions, and Service Portal widgets.

• Modify and expand ServiceNow applications and modules to meet customer-specific needs.

• Design workflows, automation, and integrations with external systems via REST/SOAP APIs and third-party platforms.

• Write, test, and debug Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer flows, and Fix Scripts.

• Develop custom UI components, such as UI Pages, UI Actions, and elements for the Service Portal.

• Collect and evaluate stakeholder requirements, identify gaps and dependencies, and convert business needs into technical solutions.

• Examine application behavior by tracing scripts, configurations, tables, and data relationships.

• Assess implementation options and propose scalable, maintainable solutions in accordance with ServiceNow best practices.

• Manage assigned tasks from investigation through development, testing, documentation, and delivery.

• Engage in an Agile/DevSecOps environment, including story refinement, estimation, and lightweight ceremonies.

• Maintain knowledge of ServiceNow tables, dictionary definitions, relationships, and the CMDB.

• Configure and utilize MID Servers for integrations and data movement.

• Implement role-based access controls, ACLs, and other security configurations for the platform.

• Adhere to FedRAMP, DoD, and STIG security and compliance requirements.

• Configure ServiceNow instances for new applications or migrations.

• Trace data back to source tables and troubleshoot behavior in a domain-separated environment.

• Provide technical guidance and share knowledge with junior developers.

• Communicate progress, risks, dependencies, and next steps in a fully remote setting.

⛳️ Requirements

• At least 8 years of experience with a BS/BA, 6 years with an MS/MA, or 3 years with a PhD.

• Secret Clearance is required.

• Proven experience in developing and supporting custom ServiceNow applications.

• Strong hands-on expertise in customizing Service Portal, including widget development and troubleshooting.

• Ability to comprehend proprietary applications by analyzing code, configurations, data models, and business processes.

• Capability to independently create technical approaches based on business objectives or problem statements.

• Skill in resolving incomplete or ambiguous requirements through targeted inquiries.

• Strong troubleshooting abilities, including root-cause analysis and impact assessment.

• Ability to offer technical guidance to junior developers and clarify implementation choices.

• Experience in developing workflows, automation, and integrations with REST/SOAP APIs and third-party platforms.

• Proficiency in writing, testing, and debugging Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer flows, and Fix Scripts.

• Experience in creating custom UI components, including UI Pages, UI Actions, and Service Portal elements.

• Willingness to answer coding questions or complete small exercises during a video interview.

🏝️ Benefits

• Potential eligibility for overtime.

• Potential eligibility for shift differential.

• Potential eligibility for a discretionary bonus.

• 100% remote position.

• Fully remote work environment.