Senior ServiceNow Developer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and provide support for Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro) solutions.

• Configure and enhance hardware and software asset lifecycle processes, including request, fulfillment, deployment, reclamation, refresh, and retirement.

• Assist in software compliance, normalization, reclamation, SaaS optimization, and asset governance initiatives.

• Create and maintain Service Catalog Items, Record Producers, approval workflows, and fulfillment processes.

• Develop automation solutions utilizing Flow Designer, Integration Hub, and ServiceNow platform capabilities.

• Design and implement integrations using REST APIs, Import Sets, and Transform Maps.

• Connect ServiceNow with enterprise applications, SaaS platforms, endpoint management tools, and asset repositories.

• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer Flows, Scheduled Jobs, and Scripted REST APIs.

• Diagnose platform, integration, and automation issues through root cause analysis.

• Support ITSM processes, including Incident, Change, Problem, and Request Management.

• Ensure the quality of CMDB data, asset-to-CI relationships, and support CSDM initiatives.

• Guarantee that solutions comply with ServiceNow best practices, governance standards, and technical documentation requirements.

⛳️ Requirements

• 8+ years of practical experience in ServiceNow development.

• 5+ years of experience in implementing and supporting IT Asset Management solutions.

• Strong familiarity with HAM Pro, SAM Pro, Service Catalog, Flow Designer, Integration Hub, and REST API integrations.

• Extensive experience in creating Catalog Items, Record Producers, and automated fulfillment workflows.

• Proficient in JavaScript and ServiceNow scripting.

• Experience with Import Sets, Transform Maps, Data Imports, and workflow automation.

• Solid understanding of ITSM processes and service delivery concepts.

• Working knowledge of CMDB, Discovery, CSDM concepts, and Asset-to-CI relationships.

• ServiceNow Certified System Administrator (CSA) certification is required.

🏝️ Benefits

• Health insurance.

• Relocation program.

• Remote work flexibility / Work From Anywhere Culture.

• Professional development opportunities.

• Certification programs.

• Mentorship and talent investment programs.

• Internal mobility opportunities.

• Internship opportunities.

• Impactful projects for top global clients.

• Inclusive and supportive work environment.

• Regular team-building company social events.