Lead Salesforce Admin

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the strategy for transitioning from legacy Salesforce systems to ServiceNow.

• Act as the primary liaison and subject matter expert for both Salesforce and ServiceNow.

• Perform a thorough inventory and assessment of dependencies for over 1,000 custom dashboards, data models, and recurring reports.

• Design and prioritize the migration, consolidation, or retirement of analytics assets into ServiceNow Reporting and Performance Analytics.

• Engage in structured cross-training for ServiceNow and spearhead the standardization of technical reporting across implementation brands.

• Collaborate daily with U.S. client leadership to maintain business continuity, ensure data integrity, and provide reporting visibility throughout the nine-month transition.

⛳️ Requirements

• Proven experience as a Senior or Lead Salesforce Administrator.

• Extensive expertise in building, optimizing, and auditing large-scale custom dashboards, reports, and their underlying data structures.

• Demonstrated ability to manage extensive report inventories exceeding 1,000 assets.

• Capability to identify redundant metrics, optimize queries, and prepare legacy systems for transitions to enterprise platforms.

• Familiarity with, or willingness to quickly learn, ServiceNow ecosystem reporting modules, ITSM, or Performance Analytics.

• Strong ability to independently conduct audit frameworks and provide operational recommendations with minimal oversight.

• Proficient in English communication skills, both written and verbal, at an advanced level.

• Must be available for a contractor arrangement in the USA.

🏝️ Benefits

• Ongoing multi-project pipeline.

• Access to advanced AI tools and training.

• Coursera Enterprise membership.

• Hands-on studio practice labs.

• Comprehensive L1-L7 Career Framework.

• Personalized onboarding experience.

• Open and transparent communication from leadership.

• Recognition within the community.

• Emphasis on psychological safety.

• Paid holidays and time off.

• Health insurance assistance program.

• Opportunity to collaborate with rapidly growing U.S.-based companies and engage with cutting-edge technology stacks.