Lead Product Manager – Medication Management Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the product strategy, vision, and roadmap for Medication Experience and Pharmacy Solutions.

• Identify opportunities for members, business, and operations through research, analytics, voice of the customer (VOC), and stakeholder insights.

• Lead product discovery processes to validate issues, opportunities, and solutions prior to development.

• Create business cases and recommendations that align with both customer and business outcomes.

• Manage the entire product delivery lifecycle, including epics, features, user stories, acceptance criteria, prioritization, and release planning.

• Collaborate with Engineering, Design, Analytics, Pharmacy, Clinical, Compliance, and Operations teams.

• Establish and oversee KPIs, OKRs, success metrics, and experimentation strategies.

• Monitor performance, identify optimization opportunities, and drive ongoing product enhancements.

• Influence decisions among teams and stakeholders without having direct authority.

• Mentor and enhance product management practices throughout the organization.

• Enhance member understanding and usage of prescription benefits.

• Propel measurable improvements in member experience, digital engagement, affordability, and business outcomes.

• Build trusted cross-functional partnerships and utilize customer evidence, operational insights, and measurable outcomes to inform decisions.

• Occasional travel to Humana offices for training or meetings may be necessary.

⛳️ Requirements

• 7+ years of experience in Product Management with increasing levels of ownership and responsibility.

• Proven track record in owning product strategy and delivery from discovery through to launch and optimization.

• Competence in defining and measuring outcomes using KPIs, OKRs, analytics, and customer insights.

• Experience leading complex cross-functional initiatives involving multiple stakeholder groups.

• Excellent written and verbal communication skills, including the ability to create executive-level presentations and product narratives.

• Experience in defining product requirements, features, user stories, and acceptance criteria.

• Capability to balance strategic thinking with hands-on execution in a dynamic environment.

• Preferred: experience in healthcare, pharmacy, health insurance, Medicare, or other regulated industries.

• Preferred: experience with consumer-facing digital products and mobile applications.

• Preferred: familiarity with customer discovery, experimentation, outcome-based product management, and journey-based design.

• Preferred: experience mentoring product managers or leading product initiatives across various teams.

• Minimum home internet speed of 25 Mbps download and 10 Mbps upload is required.

• Ability to work from a dedicated space without ongoing interruptions to ensure protection of member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Personal wellness and smart healthcare decision support.

• Dedicated home workspace and internet requirements for remote work.