Lead Product Manager – Consent & Preference Management Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the execution, adoption, and ongoing enhancement of Humana’s enterprise consent and preference management capabilities to support CenterWell.

• Take ownership of the daily product lifecycle for essential platform functionalities.

• Manage product backlogs while defining requirements, user stories, and acceptance criteria.

• Coordinate the delivery, feature and story development, and performance optimization.

• Collaborate with CenterWell, engineering, architecture, and delivery teams to strategize, implement, and launch platform upgrades.

• Lead the development of consent capture, preference updates, suppression logic, policy enforcement, and downstream activation features.

• Drive platform integration efforts with CenterWell.

• Ensure that consent and preference data models, APIs, and workflows adhere to enterprise standards and regulatory guidelines.

• Validate omnichannel functionality across web, mobile, CRM, contact centers, and third-party integrations.

• Identify dependencies, risks, and trade-offs, escalating decisions as necessary.

• Partner with NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams.

• Facilitate platform onboarding and adoption through enablement, documentation, and collaboration.

• Work alongside enterprise data, identity, and analytics teams.

• Act as the primary product escalation point for delivery teams and business stakeholders.

• Champion intuitive, transparent, and customer-focused consent and preference experiences.

• Integrate customer, compliance, and operational feedback into product enhancements.

• Monitor and report on KPIs including consent capture rates, preference utilization, data quality, error rates, and activation success.

• Identify avenues to minimize operational friction, manual processes, and compliance risks.

• Oversee platform performance and integration health, driving corrective measures as required.

• Occasionally travel to Humana offices for training or meetings.

⛳️ Requirements

• A minimum of 6 years of experience in product management, platform product ownership, or digital capability delivery.

• Experience with Next Best Action platforms, AI platforms, or intelligent platforms.

• Proven experience managing complex backlogs for enterprise platforms utilized across various channels and business units.

• Strong grasp of consent, preference, privacy, or customer data management concepts.

• Capability to translate regulatory or policy requirements into functional product features.

• Experience collaborating with cross-functional technology, legal, compliance, and business teams.

• Excellent written and verbal communication skills.

• Bachelor’s degree in Business, Technology, or a related field.

• Experience in healthcare, financial services, or other highly regulated sectors is preferred.

• Familiarity with HIPAA, TCPA, CCPA, and Do Not Call regulations is preferred.

• Experience in supporting omnichannel engagement, personalization, or customer data platforms is preferred.

• Exposure to API-first platforms, data governance models, and enterprise integration patterns is preferred.

• Background in scaled agile or hybrid delivery environments is preferred.

• Minimum download speed of 25 Mbps and upload speed of 10 Mbps for remote or hybrid employees.

• Work from a dedicated, interruption-free space to safeguard member PHI / HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Personal wellness and smart healthcare support.