Lead Product Manager, Channels

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead product discovery initiatives for channels under consideration for the adoption of the Next Best Action (NBA) platform.

• Collaborate with channel business leaders and stakeholders to gain insights into workflows, customer experiences, operational processes, business goals, and technology environments.

• Convert channel requirements into business, functional, and technical specifications that support the integration and adoption of NBA.

• Establish channel-specific criteria for recommendation delivery, presentation, interaction, disposition, and performance assessment.

• Work alongside architecture, engineering, data, and product teams to explore integration strategies and platform functionalities for channel onboarding.

• Assess channel requirements against the current NBA features and pinpoint opportunities to utilize existing capabilities.

• Identify capability gaps and collaborate with NBA Product Managers to outline scalable enhancements.

• Facilitate alignment among business and technology stakeholders to prioritize and execute channel requirements.

• Create and sustain onboarding plans, readiness criteria, dependency tracking, and risk management activities.

• Oversee cross-functional coordination to prepare channels for the launch and adoption of NBA functionalities.

• Assist with testing, validation, and readiness activities prior to production deployment.

• Ensure that operational, business, and technical requirements are met before launch and aid in the transition to ongoing operations.

• Recognize recurring trends and opportunities for reusable onboarding frameworks and standardized platform functionalities.

• Aid in prioritizing, sequencing, and executing channel expansion initiatives across the enterprise.

• Enhance channel onboarding practices, governance, and operational models.

⛳️ Requirements

• Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related area, or equivalent professional experience.

• Proven experience in Product Management, Product Ownership, Business Analysis, Technology Product Management, or a related field, collaborating with both business and technical organizations.

• Background in leading product discovery projects and translating complex business requirements into product capabilities, features, user stories, and implementation strategies.

• Experience bringing new business channels, customer touchpoints, or operational groups onto enterprise technology platforms.

• Proven track record of partnering with business stakeholders to comprehend workflows, operational processes, limitations, and desired business outcomes.

• Familiarity with defining requirements for technology-enabled business capabilities, including integrations, workflows, customer experiences, or enterprise platforms.

• Strong understanding of technology integrations, APIs, data exchanges, system dependencies, and related concepts sufficient to define and articulate product requirements.

• Ability to collaborate with multiple teams and stakeholders to coordinate the delivery of complex business or technology initiatives.

• Strong analytical and problem-solving abilities with a knack for identifying risks, dependencies, capability gaps, and improvement opportunities.

• Exceptional written and verbal communication skills with the capacity to bridge the gap between business needs and technical solutions.

• Proven ability to influence stakeholders and foster alignment across large, matrixed organizations.

• Preferred: experience in supporting personalization, customer engagement, decision-making, marketing technology, customer experience, or omnichannel platforms.

• Preferred: background in healthcare, health insurance, financial services, or another highly regulated industry.

• Preferred: knowledge of agile product delivery methodologies and large-scale platform implementations.

• Preferred: demonstrated success in navigating ambiguous environments and assisting in the development of new enterprise capabilities and operational models.

• Minimum download speed of 25 Mbps and upload speed of 10 Mbps for home or hybrid home/office work.

• Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Dedicated home workspace arrangement.

• Remote work arrangement.

• Occasional travel to Humana offices for training or meetings.