Lead Product Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Articulate and convey the product vision, strategy, roadmaps, and modernization priorities for enterprise pharmacy capabilities and platform services.

• Convert strategic goals, customer requirements, and operational issues into prioritized capabilities and product investments.

• Develop value hypotheses, business outcomes, success metrics, and KPIs.

• Oversee, maintain, and prioritize the product backlog.

• Define and refine epics, features, user stories, and acceptance criteria in collaboration with stakeholders, architects, and engineering teams.

• Balance platform investments, regulatory obligations, operational commitments, and business priorities.

• Ensure that solutions comply with Humana's technology standards, quality expectations, and customer needs.

• Direct product strategy and execution for modernized pharmacy capabilities and shared platform services.

• Promote workflow transformation, automation, and process simplification.

• Enhance reusable, API-first, event-driven, and cloud-enabled capabilities.

• Lead the retirement and modernization of legacy systems.

• Foster alignment across business, operations, technology, architecture, engineering, and vendor organizations.

• Conduct product reviews, roadmap planning, backlog prioritization, and capability planning.

• Manage dependencies across teams and resolve competing priorities.

• Influence decisions through data-informed recommendations and product expertise.

• Define, track, and report KPIs related to efficiency, reliability, cycle time, automation, platform adoption, and customer experience.

• Measure and communicate value realization through productivity, resiliency, workflow simplification, and outcomes of legacy modernization.

• Drive continuous improvement and scale successful platform capabilities throughout the pharmacy ecosystem.

⛳️ Requirements

• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a similar field.

• Over 8 years of product management experience in complex enterprise technology settings.

• At least 2 years of product leadership experience guiding cross-functional teams and driving strategic product initiatives.

• Significant experience in product management within intricate enterprise technology environments.

• Proven experience in leading large-scale modernization, platform, or digital transformation initiatives.

• Experience working with Agile product delivery teams and managing complex product backlogs.

• Ability to influence and collaborate effectively across business, operational, architecture, engineering, and vendor organizations.

• Strong analytical, strategic thinking, and decision-making capabilities focused on measurable business outcomes.

• Preferred knowledge of healthcare, pharmacy operations, or regulated industries.

• Experience in defining product strategy, creating roadmaps, managing product backlogs, and spearheading modernization initiatives.

• Understanding of healthcare, pharmacy, customer service, fulfillment, operational processing, or related business functions.

• Experience in translating business and operational needs into scalable technology solutions.

• Proven ability to gather and convert business requirements into capabilities, features, user stories, and measurable business outcomes.

• Expertise in business capability modeling, process design, workflow optimization, and operational transformation.

• Strong analytical and problem-solving abilities using data analysis and data models in high-volume, transaction-oriented, and compliance-driven environments.

• Familiarity with APIs, microservices, event-driven architectures, workflow orchestration, and cloud-native platforms.

• Practical experience in Agile delivery environments, including product backlog management, backlog refinement, sprint planning, and cross-functional collaboration.

• Ability to align stakeholders from business, operations, engineering, architecture, security, and vendor domains.

• Experience in steering cross-functional teams through ambiguity, managing dependencies, resolving competing priorities, and driving execution.

• Excellent communication, facilitation, stakeholder management, negotiation, and executive presentation skills.

• Capability to exercise independent judgment and make strategic decisions with minimal oversight.

• Home internet connection with a minimum of 25 Mbps download and 10 Mbps upload speeds.

• A dedicated workspace free from ongoing interruptions to safeguard PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on individual and/or company performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Dedicated work-from-home space.

• Occasional travel to Humana offices for training or meetings.