Lead Product Manager – Adobe, Web Integrations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the strategy, development, and enhancement of Adobe Experience Platform for Adobe Web Integrations.

• Convert business requirements into platform functionalities that facilitate personalized, data-driven customer experiences.

• Increase enterprise adoption and utilization of Adobe Experience Platform.

• Collaboratively manage the product backlog for H.com or myH platform functionalities.

• Transform enterprise strategy, regulatory demands, and business requirements into product specifications, user stories, and acceptance criteria.

• Collaborate with business, engineering, architecture, and delivery teams to plan, implement, and roll out platform improvements.

• Spearhead the development of features such as consent capture, preference updates, suppression logic, policy enforcement, and downstream activation.

• Facilitate integration with both authenticated and unauthenticated web channels.

• Ensure that data models, APIs, and workflows comply with enterprise standards and regulatory guidelines.

• Validate support for omnichannel scenarios across web, mobile, CRM, contact centers, and third-party integrations.

• Identify dependencies, risks, and tradeoffs, escalating decisions as necessary.

• Collaborate with myH, H.com, Next Best Action, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams.

• Assist in platform onboarding and adoption through enablement, documentation, and collaboration.

• Work with data, identity, and analytics teams concerning consent and preference data.

• Act as the day-to-day product escalation contact.

• Champion intuitive, transparent, and customer-focused experiences.

• Integrate customer, compliance, and operational feedback into product iterations.

• Monitor and report on KPIs such as consent capture rates, preference usage, data quality, error rates, and activation success.

• Identify opportunities to minimize operational friction, reduce manual processes, and lower compliance risks.

• Oversee platform performance and integration health, initiating corrective measures and enhancements.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Computer Science, or a related discipline.

• Over 5 years of experience in product management.

• Practical experience with Adobe Experience Platform, including Real-Time CDP and Journey Optimizer with Offers.

• Strong grasp of customer data architecture, identity resolution, and personalization techniques.

• Familiarity with web channel architecture and API integrations with external products.

• Demonstrated ability to lead cross-functional teams and manage complex product projects.

• Experience using JIRA or ADO for business requirements and end-user story traceability.

• Exceptional communication, analytical, and stakeholder management abilities.

• Only candidates with U.S. Citizenship or Lawful Permanent Residency will be considered.

• Availability to work primarily during Eastern Standard Time business hours.

• Minimum home internet speed of 25 Mbps download and 10 Mbps upload.

• A dedicated workspace free from interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical, dental, and vision insurance options.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance benefits.

• Personal wellness support and smart healthcare decision assistance.

• Flexible remote work arrangement.

• Specific home workspace requirements to protect PHI/HIPAA information.