Lead, Patient Experience – Bone Capabilities, Senior Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the access marketing strategy and tactical planning for DMAB within the Bone portfolio.

• Identify barriers related to payers, competition, and the patient journey.

• Collaborate with Brand and PAR teams to create solutions that enhance access, therapy initiation, and continuity of care.

• Direct the development, assessment, and optimization of access tools, Bone Therapy Finder websites, coverage resources, and digital solutions.

• Craft compliant access messaging, educational materials, and field communications for Sales, KAMs, and FRMs.

• Assist teams in navigating changes in coverage, competition from biosimilars, and dynamics of reimbursement.

• Enhance field reporting, alerts, and insights derived from Amgen SupportPlus.

• Ensure that field teams and patient support channels receive consistent messaging and resources.

• Collaborate with Brand, Market Access, Sales, Analytics, and PAR COEs to identify needs and integrate shared capabilities.

• Establish success metrics and evaluate the performance of the access marketing program.

• Utilize analytics, market research, and field insights to identify obstacles and guide recommendations.

• Lead the creation and approval of access marketing materials in coordination with Legal, Regulatory, and Compliance teams.

• Oversee agency partners, project budgets, and the execution of significant initiatives.

⛳️ Requirements

• Doctorate degree with 2 years of marketing and/or business experience, OR Master's degree with 4 years of marketing and/or business experience, OR Bachelor's degree with 6 years of marketing and/or business experience, OR Associate's degree with 10 years of marketing and/or business experience, OR High school diploma or GED with 12 years of marketing and/or business experience.

• A minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare marketing, market access, sales, or patient support.

• Strong knowledge of the U.S. payer landscape, coverage and reimbursement processes, and patient access challenges, particularly in medical benefit or specialty products.

• Experience in developing access marketing strategies, field resources, digital capabilities, or customer support programs.

• Capability to lead intricate, cross-functional initiatives, influence without authority, and ensure accountability for results.

• Strong strategic thinking, analytical, and problem-solving abilities.

• Skill in translating insights into actionable recommendations.

• Experience collaborating with field sales, reimbursement teams, agencies, and external vendors.

• Excellent communication, collaboration, and stakeholder management skills.

• Ability to manage competing priorities, guide initiatives from strategy to execution, and achieve results in a dynamic environment.

🏝️ Benefits

• Comprehensive employee benefits package.

• Retirement and Savings Plan with generous company contributions.

• Group medical, dental, and vision coverage.

• Life and disability insurance.

• Flexible spending accounts.

• Discretionary annual bonus program.

• Stock-based long-term incentives.

• Award-winning time-off plans.

• Flexible work models where feasible.

• Opportunities for career development.

• Focus on work/life balance.

• Financial plans that provide opportunities to save for retirement or other goals.