Lead Nurse Case Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of Regional Nurse Case Managers responsible for educating patients and caregivers through the argenx Patient Support Program.

• Provide guidance and coaching to Nurse Case Managers.

• Ensure that patients receive effective support tailored to their unique needs throughout their treatment journey.

• Offer daily assistance to Nurse Case Managers and ensure that metrics and deliverables enhance the patient experience.

• Aid in the development and implementation of patient support case management processes.

• Identify patient needs and utilize available resources to achieve desired outcomes.

• Create educational processes for the Nurse Case Management team.

• Manage patient access requirements during treatment initiation and onboarding.

• Collaborate with third-party partners and internal access teams.

• Assess patient case data against clinical guidelines and organizational standards.

• Lead compliance initiatives related to program requirements, data privacy, ongoing education, and pharmacovigilance adherence.

• Maintain and supervise quality case management documentation.

• Communicate with internal and external stakeholders effectively.

• Utilize cross-functional departments and reporting tools to support company goals.

⛳️ Requirements

• Prior experience managing a regional team of Nurse Case Managers.

• Experience in case management oversight and cross-functional collaboration within medium to large commercial organizations is preferred.

• Proven capability to partner with internal access and field teams, as well as third-party reimbursement partners, to identify and resolve customer issues.

• Previous experience in case management and/or patient support within the pharmaceutical, biotech, or similar industries is preferred.

• Knowledge of clinical data and pharmacology.

• Ability to address problems and convey complex access and fulfillment scenarios to regional teams.

• Experience in identifying and developing training content for nurse case management teams.

• Demonstrated skills in time management, planning, prioritization, and multitasking.

• Strong presentation skills along with excellent written and verbal interpersonal communication skills.

• Ability to work both cross-functionally and independently.

• Capability to develop, adhere to, and execute plans independently.

• Ability to cultivate positive relationships with internal and external stakeholders.

• Adaptability to fast-paced and dynamic work environments.

• Ability to excel in a team setting and contribute at all levels.

• Proficiency in MS Office suite.

• Willingness to work on weekends and evenings as required.

• Completion of required pharmacovigilance training.

• Compliance with relevant industry regulations and argenx policies.

• Willingness to travel 50–60% of the time.

• Bachelor’s degree is required; Master’s degree is preferred.

• BSN and/or RN licensure.

• Current nursing license in good standing.

• A minimum of 5 years of clinical experience in healthcare, including experience in the pharmaceutical or biotech sectors.

• At least 3–5 years of case management and reimbursement experience.

• Over 5 years of experience in building and managing teams.

🏝️ Benefits

• Eligibility to participate in short-term and long-term incentive programs, subject to plan terms and applicable policies.

• Comprehensive benefits package.

• Retirement savings plans.

• Health benefits.

• Commitment to an equal opportunity and inclusive employment environment.

• Reasonable accommodations during the application, interview, and candidate selection processes.