Lead Field Service Technician

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Install, commission, maintain, and repair Building Automation Systems (BAS) and Fire Alarm systems.

• Troubleshoot and resolve intricate system issues both on-site and remotely.

• Provide support and mentorship to field service technicians.

• Collaborate with customers, contractors, and internal teams to deliver effective solutions.

• Carry out testing, inspections, and preventive maintenance activities.

• Ensure adherence to NFPA codes, safety standards, and company policies.

• Maintain accurate service documentation and project records.

• Lead service projects while managing multiple priorities effectively.

• Train customers on the operation and maintenance of systems.

• Promote continuous improvement and best practices in service delivery.

• Oversee the Field Service team, optimize operations, and enhance customer satisfaction and business growth through strategic initiatives and cross-functional collaboration.

⛳️ Requirements

• Over 5 years of experience in the installation, commissioning, troubleshooting, and servicing of Building Automation Systems (BAS), Fire Alarm Systems, or related building technologies.

• More than 5 years of experience in diagnosing and resolving complex control, software, hardware, and network issues.

• At least 5 years of experience in leading field service projects or technical teams in a customer-facing role.

• Minimum of 5 years of experience in conducting testing, inspections, preventive maintenance, and system commissioning.

• A background of 5 years in interpreting technical drawings, schematics, specifications, and relevant codes.

• Strong understanding of BAS, Fire Alarm/Life Safety systems, and NFPA standards.

• Excellent customer-facing, communication, and leadership abilities.

• Must be a US Citizen due to contractual and security clearance requirements.

• NICET Fire Alarm certification is preferred.

• Experience with Honeywell XLS3000 and similar fire alarm platforms is preferred.

• Familiarity with NFPA codes and compliance requirements is preferred.

• Proven experience in leading installation, retrofit, or modernization projects is preferred.

• A history of improving service performance and operational efficiency is preferred.

• A commitment to continuous learning and professional development is preferred.

🏝️ Benefits

• $5,000 sign-on bonus.

• Employer-subsidized Medical Insurance.

• Employer-subsidized Dental Insurance.

• Employer-subsidized Vision Insurance.

• Employer-subsidized Life Insurance.

• Short-Term Disability.

• Long-Term Disability.

• 401(k) match.

• Flexible Spending Accounts.

• Health Savings Accounts.

• Employee Assistance Program (EAP).

• Educational Assistance.

• Parental Leave.

• Paid Time Off for vacation, personal business, sick time, and parental leave.

• 12 Paid Holidays.

• Competitive salary.

• Cutting-edge work and opportunities to develop solutions alongside dedicated experts.