Lead Director, Software Product Management

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee software product management for CVS Health’s Security Automation portfolio within the Enterprise Information Security division.

• Collaborate with the Lead Director of Security Automation to manage an engineering and product portfolio.

• Implement commercial-grade product management practices for internally developed security products.

• Engage in continuous discovery with security operations analysts, GRC and audit teams, identity and infrastructure engineers, application teams, and enterprise colleagues.

• Convert workflow challenges into prioritized roadmaps and articulate product outcomes.

• Manage internal go-to-market strategies, enablement, documentation, onboarding, adoption metrics, feedback channels, and product lifecycle decisions.

• Lead, mentor, recruit, and develop a team of product managers.

• Establish standards for discovery, problem framing, requirement quality, and outcome measurement.

• Oversee portfolio strategy, vision, multi-year roadmap, product discovery, adoption, requirements, and collaboration with engineering delivery.

• Define and implement metrics for adoption, usage, effort reduction, cycle-time reduction, support deflection, and risk mitigation.

• Collaborate on build-versus-buy decisions and commercial evaluations, including market analysis, vendor assessment, licensing, and total-cost-of-ownership evaluations.

• Communicate roadmaps, trade-offs, progress, and outcomes to stakeholders, senior leadership, and executive sponsors.

• Manage business cases, benefit quantification, ROI, payback analysis, and financial frameworks for investments.

• Develop and enhance product management practices, prioritization methods, discovery standards, roadmap communication, documentation protocols, and supporting tools.

⛳️ Requirements

• A minimum of 12 years in technology roles, including at least 8 years in software product management.

• At least 4 years of experience leading product managers, encompassing hiring, coaching, performance management, and career development.

• Strongly preferred: experience in commercial software or SaaS product management; equivalent rigor from internal platforms or enterprise IT backgrounds is acceptable.

• Proven experience in owning product strategy and multi-year software product or portfolio roadmaps.

• Strong product discovery methodologies, including user research, workflow analysis, opportunity sizing, assumption testing, and evidence-based decision-making.

• Capability to define, measure, and report on outcome metrics such as adoption, active usage, effort and cycle-time reduction, support deflection, and retention.

• Demonstrated success in driving software product adoption, including quantifiable examples and strategies for addressing stalled adoption.

• Sound prioritization judgment under constraints, including managing stakeholder expectations when declining requests.

• Experience in defining requirements and collaborating with engineering for delivery.

• Technical fluency in APIs, data models, software delivery practices, architecture, integration, and feasibility discussions; coding skills are not required.

• Familiarity with build-versus-buy assessments, vendor and market evaluations, and total-cost-of-ownership considerations.

• Ability to influence peers, senior stakeholders, and executives without direct authority.

• Financial literacy, including expertise in business cases, benefit quantification, ROI, payback analysis, budgeting, and license cost management.

• Proficient written and verbal communication skills, adaptable to both engineering and executive audiences.

• Experience with agile delivery models and modern product and delivery tools such as Jira, product analytics, roadmapping, and discovery tools.

• Bachelor’s Degree in a technical or business discipline, or equivalent work experience.

• Preferred: experience in developer-facing, platform, or internal-facing software products.

• Preferred: experience in security, risk, compliance, or IT operations product domains.

• Preferred: background in workflow automation, integration, or data platform products.

• Preferred: experience in AI-enabled or agentic product management.

• Preferred: familiarity with product-led adoption strategies.

• Preferred: experience in formal dual-leadership partnerships with an engineering leader.

• Preferred: portfolio management experience across custom-built, commercial, and platform-based products.

• Preferred: experience in product sunsetting or consolidation.

• Preferred: experience in highly regulated industries, ideally in healthcare.

• Preferred: experience in establishing or maturing product management practices.

• Preferred: advanced degree or MBA along with recognized product management or agile certifications.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Equity award program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being.