Lead Director, Product Membership

This is a fully remote position, open to applicants in Florida.

📋 Description

• Direct software, data engineering, Data Science, and Epic Analyst projects focused on membership, attribution, retention, service recovery, and value-based care initiatives.

• Manage software releases, data pipelines, and integrations across Salesforce/CRM, Epic EHR, and proprietary HCD analytics platforms.

• Ensure system reliability, data integrity, and real-time observability.

• Propel agile roadmap execution, technical specifications, product backlogs, and sprint commitments.

• Collaborate with operational leaders to digitize worklists, automate manual processes, and eliminate unscalable spreadsheets and manual reporting tasks.

• Advance technology metrics related to patient retention, panel stability, service recovery, roster accuracy, and efficiency in value-based care attribution.

• Coordinate data flow between Epic clinical workflows and retention and escalation tools.

• Lead and mentor product managers, designers, and engineering leads.

• Create KPI frameworks, product health metrics, feedback mechanisms, and outcome-driven roadmaps.

• Enhance the product team’s expertise in CRM/Epic product design, patient journey mapping, and data/AI-driven patient engagement.

• Act as the operational and technological liaison between executive leadership and implementation teams.

• Report directly to the Executive Director, Digital Product – Patient Growth & Engagement.

⛳️ Requirements

• Bachelor’s degree is required.

• 10-15+ years of progressive leadership experience in healthcare operations and clinical technology product management.

• 5–8+ years of leadership experience in healthcare software engineering, digital product management, or health-tech execution.

• In-depth knowledge of patient membership management, patient engagement/retention programs, Salesforce CRM operations, and healthcare attribution models.

• Strong understanding of enterprise CRM platforms, particularly within the Salesforce ecosystem.

• Experience with cloud data pipelines, EDP/data warehousing, and API-led integration architectures.

• Acquainted with Epic EHR workflows, HL7/FHIR integrations, and clinical worklist functionalities.

• Proven success in leading cross-functional technology teams including SDEs, Data Engineers, and SF Developers.

• Expertise in sprint optimization, release management, and maintaining system SLOs/SLA performance.

• Capability to identify operational bottlenecks and develop automated software solutions.

• Strong communication skills for engaging with executives, operational program managers, and software engineers.

• Established history of collaboration with primary care delivery networks, retail clinics, or value-based care organizations.

• Graduate degree and/or clinical background (RN, MD, DO, NP, PA) is preferred.

• Willingness to travel domestically, typically once per quarter or more frequently.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial wellness.

• CVS Health bonus, commission, or short-term incentive program.

• Equity award program.