Lead Client Director – Strategic Healthcare, Payer

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Generate new business opportunities within a specified group of ServiceNow's largest existing accounts.

• Manage executive relationship dynamics for the assigned accounts.

• Lead cross-functional virtual teams encompassing Solution Sales, Solution Consulting, Support, and Professional Services.

• Offer strategic leadership and foster partnerships with clients.

• Act as the primary relationship manager between customers and ServiceNow.

• Design ServiceNow solutions tailored to each customer’s strategic objectives.

• Supervise the growth of global accounts, including the development and implementation of worldwide resources.

• Establish trust and cultivate deep relationships spanning from project/IT teams to CxO level.

• Create a clear roadmap and enhance capabilities across both clients and ServiceNow teams.

• Meet financial objectives for assigned clients, including licenses, renewals, and professional services.

⛳️ Requirements

• Proven experience in leveraging or critically assessing the integration of AI into work processes, decision-making, or problem-solving.

• Over 10 years of experience in client management, aligning account strategies to revenue-generating opportunities.

• At least 5 years of experience as a Client Director or in a similar position.

• Demonstrated experience in managing multi-million-dollar sales solutions.

• Experience in managing executive-level relationships.

• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations.

• Track record of exceeding sales targets.

• Experience in leading a virtual or matrixed team.

• Understanding of broad, macro-level business IT requirements for potential clients.

• Willingness to travel up to 50%, depending on the geography/region.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.