Lead Client Director – Strategic Healthcare

This is a fully remote position, open to applicants in Utah.

📋 Description

• Generate new business opportunities within a specified group of ServiceNow's largest current accounts.

• Manage executive relationships for assigned accounts.

• Lead virtual teams that include Solution Sales, Solution Consulting, Support, and Professional Services.

• Provide strategic leadership and collaboration to clients.

• Act as the primary relationship manager between customers and ServiceNow.

• Collaborate with ServiceNow teams to develop solutions aligned with customers' strategic objectives.

• Oversee the expansion of global accounts, including the development and deployment of worldwide resources.

• Establish trust and cultivate deep multi-tiered relationships from project and IT teams to CxO levels.

• Create a clear roadmap and enhance capabilities across clients and ServiceNow teams.

• Meet financial goals for assigned clients, encompassing Licenses, Renewals, and Professional Services.

⛳️ Requirements

• Proven experience in effectively leveraging or critically assessing the integration of AI into work processes, decision-making, or problem-solving.

• Over 10 years of experience in client management, aligning account strategies with revenue opportunities.

• More than 5 years of experience as a Client Director or in a comparable role.

• Demonstrated experience in delivering multi-million-dollar sales solutions.

• Expertise in managing executive-level relationships.

• Prior sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations.

• Track record of surpassing sales targets.

• Experience in leading a virtual or matrixed team.

• Comprehensive understanding of broad, macro-level business IT needs for potential clients.

🏝️ Benefits

• Flexible or remote work options.

• Availability for remote work.

• Travel required up to 50% based on geography/region.