Lead Account Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Collaborate with site leadership to offer support for all home delivery operations.

• Aid in overseeing the successful execution of home deliveries by contract carriers, including the tracking and analysis of timely deliveries and voice of customer (VOC) feedback.

• Foster positive relationships with contract carriers and their assistants.

• Utilize route planning software to create efficient delivery routes.

• Manage the dispatch of contract carriers and address any issues that arise throughout the day.

• Support the Operations Manager in identifying challenges related to inventory, delivery, and customer satisfaction.

• Revise routes to enhance operational efficiencies.

• Set expectations for contract carriers involved in home delivery services.

• Schedule appointments for both pickup and delivery.

• Mentor and develop dispatch and warehouse staff.

• Travel to various sites and/or stores to ensure client expectations are fulfilled and to resolve routing, delivery, and inventory challenges.

⛳️ Requirements

• 4 years of logistics experience, including a minimum of 1 year in inventory control and merchandise reconciliation.

• Bachelor's degree or equivalent relevant work or military experience.

• Proficient in Microsoft Office (Excel, Word, PowerPoint, and Outlook) and other business applications.

• Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military background.

• 4-7 years of logistics experience.

• At least 2 years of experience in inventory control and merchandise reconciliation.

• Strong research, communication, and time management skills.

• Willingness to travel to multiple sites and/or stores is mandatory.

• All candidates who receive a conditional offer of employment may be required to undergo and pass a pre-employment drug test.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance plans.

• 401(k) retirement plan with a company match of up to 5%.

• Pre-tax accounts available to help manage eligible expenses.

• Company-paid disability and life insurance coverage.

• Access to an Employee Assistance Program (EAP).

• Opportunities for career and leadership development programs.

• Paid time off, company holidays, and designated volunteer days.