Launch & Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and oversee launch readiness strategies for product and technology deployments, encompassing stakeholder engagement, training, support, communication, and adoption initiatives.

• Take ownership of the launch calendar, milestone tracking, readiness status, action items, risks, issues, and decision logs related to assigned releases.

• Collaborate with Product Owners and Development teams to comprehend release scope, target users, interdependencies, operational impacts, and anticipated business outcomes.

• Organize launch activities across various departments including Operations, Support, Training, Marketing/Communications, Compliance, and other relevant teams.

• Ensure internal teams are equipped to adopt, support, promote, and utilize new releases through suitable materials and forums.

• Create or coordinate the development of release notes, FAQs, readiness checklists, support guides, training materials, stakeholder briefings, and adoption toolkits.

• Conduct readiness reviews, stakeholder checkpoints, go/no-go preparations, and launch retrospectives.

• Monitor stakeholder inquiries, risks, training deficiencies, operational impacts, and outstanding decisions until launch completion.

• Manage post-launch support, feedback collection, adoption assessment, issue escalation, and actions for continuous improvement.

• Establish standardized launch and enablement practices in collaboration with Product Operations.

⛳️ Requirements

• A minimum of 5 years of experience in launch management, enablement, project/program coordination, change management, product operations, or similar roles.

• Proven experience in coordinating technology or product launches across diverse business and technical stakeholder groups.

• Preferred familiarity with healthcare insurance programs (e.g., Medicaid), business administration, and enterprise platforms (e.g., ERP, claims, payroll, tax, customer-facing systems).

• Strong project coordination abilities, including planning, milestone tracking, risk management, action follow-up, and status reporting.

• Capability to convert release scope and technical specifications into clear readiness actions for operational, support, and training teams.

• Experience in developing or coordinating communications, training materials, release notes, FAQs, and stakeholder briefings.

• Excellent facilitation skills with the capacity to drive alignment among teams without direct authority.

• Preferred comfort operating within complex, regulated, or multi-state environments.

• Familiarity with collaboration and delivery tools such as Azure DevOps, Smartsheet, Microsoft Planner, Teams, SharePoint, or similar platforms.

• Exceptional written and verbal communication skills, with a keen attention to detail.

• A continuous improvement mindset and the ability to establish repeatable launch processes.

🏝️ Benefits

• Comprehensive health insurance coverage.

• Retirement savings plan with employer contributions.

• Opportunities for professional development and growth.

• Flexible work arrangements.

• Collaborative and inclusive work environment.