LATAM Strategic Account Manager – Amazon, Mercado Libre

This is a fully remote position, open to applicants in Mexico, +1 more state.

📋 Description

• Take ownership of the commercial strategy, drive growth, and ensure operational excellence for Amazon and Mercado Libre in Latin America.

• Surpass revenue and profitability objectives, enhance marketplace fundamentals, and foster trustworthy relationships with stakeholders.

• Propel profitable growth for Littmann™ through effective marketplace strategy and execution.

• Lead negotiations with marketplace partners to achieve incremental growth and better commercial conditions.

• Collaborate with Marketing, eCommerce Specialists, and cross-functional teams to translate strategies into tangible results.

• Work with Supply Chain to optimize On-Time In-Full (OTIF) delivery and provide precise demand-plan inputs.

• Establish operational rhythms to monitor performance and quickly adjust strategies as needed.

• Own the annual and quarterly Joint Business Plans for LATAM marketplaces.

• Drive the daily operational model and address eCommerce execution challenges.

• Lead weekly, monthly, and quarterly operational rhythms and business review sessions.

• Align marketplace execution with marketing campaigns, positioning, and product launches.

• Optimize digital shelf performance, content quality, and conversion rates.

• Co-create promotional calendars, testing roadmaps, and initiatives to enhance conversion.

• Secure improved terms, programs, and visibility in marketplaces through effective negotiations.

• Influence Finance, Supply Chain, and Marketing stakeholders to maximize return on investment (ROI).

• Manage escalations and complex issues through structured problem-solving and effective communication with executives.

• Define and maintain scorecards that cover sales, profitability, conversion rates, media efficiency, and operational key performance indicators (KPIs).

• Lead the development of dashboards, performance reviews, and insights-driven readouts with actionable recommendations.

• Ensure listing quality, pricing integrity, compliance, and availability of inventory.

• Coordinate product launches, portfolio changes, and refresh strategies.

• Identify risks and implement mitigation plans proactively.

• Act as the primary interface for LATAM marketplaces with Global and Area teams.

• Align LATAM initiatives with global strategies, campaigns, launches, and governance standards.

• Share regional insights, best practices, risks, and opportunities to influence global roadmaps.

⛳️ Requirements

• Bachelor's degree from an accredited institution or equivalent work experience.

• A minimum of five (5) years of experience in Key Account Management, eCommerce, or related marketplace roles.

• Proven track record of managing large, complex accounts with measurable growth results.

• Proficiency in English and Spanish or Portuguese at an advanced level.

• Direct experience with Amazon, Mercado Libre, or other third-party marketplaces.

• Strong financial acumen, including P&L and ROI management skills.

• Proficiency in Spanish and/or Portuguese.

• Excellent analytical, financial, and negotiation skills.

• Experience working collaboratively with global and regional teams.

• Adherence to corporate policies, procedures, and security standards.

• Must have legal authorization to work in the country of employment without the need for visa sponsorship.

• Provide educational background and work history through a resume or application fields.

🏝️ Benefits

• Competitive salary and benefits package.

• Programs to support both physical and financial well-being.

• Commitment to equal opportunity employment.