LATAM Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a portfolio of Enterprise clients, prioritizing retention, engagement, and reducing churn.

• Facilitate negotiations concerning cancellations, renewals, timelines, plans, and increasing solution utilization.

• Discover revenue growth opportunities through upselling and cross-selling initiatives.

• Conduct meetings with stakeholders and decision-makers, assisting clients with strategic projects and initiatives.

• Formulate action plans to enhance relationships and provide value to clients.

• Monitor business metrics relevant to the portfolio, including retention, expansion, and churn rates.

• Supervise the expansion and churn forecasting for the portfolio.

• Embrace a digital approach by tracking trends, emerging technologies, and Artificial Intelligence applications that can enhance customer experience and business outcomes.

⛳️ Requirements

• Proficient in Spanish (daily interaction with LATAM clients).

• Demonstrated experience in commercial negotiations, especially regarding retention, renewal, upselling, and/or cross-selling.

• Skilled in managing a client portfolio and fostering relationships with stakeholders and decision-makers.

• Capable of leading challenging conversations, addressing objections, and negotiating complex client scenarios.

• Previous experience in Customer Success, Account Management, or Enterprise Account Management is preferred.

• Familiarity with Customer Success and business metrics, such as Churn, Retention, NDR, MRR, and Expansion is preferred.

• Background in SaaS technology environments is preferred.

• Experience with Enterprise clients and consultative relationship management is preferred.

• Familiarity with CRM and portfolio management tools is a plus.

• Experience working in LATAM operations or teams is a plus.

• Knowledge of or interest in Artificial Intelligence, including tools, applications, and concepts related to utilizing AI in processes, productivity, and customer experience is a plus.

🏝️ Benefits

• Meal and food allowance.

• Health and dental insurance.

• Home office allowance.

• Profit-sharing program.

• Setup Kit voucher.

• Life insurance.

• Birthday day off.

• GoGood | Conexa.

• Health and wellness promotion program.

• Partnerships and discounts.

• 100% remote work within Brazil.