Land Owner Relations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations and performance of the Landowner Relations team.

• Ensure that landowner inquiries are addressed accurately, consistently, and promptly in a high-volume service setting.

• Provide guidance, coaching, and performance management to team members.

• Balance productivity, quality, responsiveness, and the overall experience of landowners.

• Supervise case and task execution, manage workload and capacity, maintain quality standards, and ensure adherence to established processes within a digital case management framework.

• Collaborate with internal teams to address landowner inquiries, including more complex or escalated issues.

• Identify operational gaps and areas for improvement.

• Enhance processes, technology, reporting, automation, and digital capabilities to boost operational efficiency and improve the landowner experience.

• Manage team leadership and performance, operational execution and case management, quality and landowner experience, workload and capacity, cross-functional partnerships, and process and program enhancements.

⛳️ Requirements

• A bachelor’s degree is preferred; an equivalent combination of education and relevant experience may be acceptable.

• 3+ years of pertinent experience in Owner/Landowner Relations, Land, Customer Service, Case Management, or a related field.

• Previous experience in leadership, supervision, team-leading, coaching, or demonstrated informal leadership is required.

• Strong skills in customer service, communication, problem-solving, and organization, with the ability to effectively manage multiple priorities.

• Capability to work efficiently in a fast-paced, high-volume, digitally enabled customer service or case management environment.

• Sound judgment and decision-making abilities with the capacity to prioritize competing operational and landowner demands.

• Remote work is not available in California, Connecticut, Delaware, Illinois, Indiana, Louisiana, Massachusetts, Michigan, New Jersey, New York, and Tennessee unless willing to relocate.

🏝️ Benefits

• Transparent leadership that encourages collaboration and inclusive decision-making.

• Supported growth through cross-functional collaboration, development opportunities, and career advancement.