Knowledge Engineer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Collaborate with business owners, clinical subject matter experts, and operational leaders to gather and document data, business rules, processes, and decision-making logic.

• Create documentation for current-state and future-state processes, including workflow maps and decision trees.

• Convert business, clinical, and regulatory requirements into business glossaries, metric and metadata definitions, taxonomies, semantic models, and decision rules.

• Contribute to Snowflake semantic views, validated queries, and metadata utilized by Cortex AI and Snowflake Intelligence.

• Organize unstructured and semi-structured content for AI agent ingestion, chunking, and retrieval.

• Resolve conflicting definitions, naming conventions, and business logic across departments to establish a single source of truth.

• Define and document the scope of agents, guardrails, and escalation procedures.

• Design and uphold SQL-based audit logic, evaluation sets, and gold-standard Q&A pairs.

• Review agent outputs, identify defects, conduct root-cause analysis, and address underlying context issues.

• Develop reports and dashboards using Power BI, Tableau, or Streamlit.

• Maintain a versioned, auditable knowledge base with change management, lineage, and business ownership.

• Work alongside Snowflake engineers on data ingestion, structuring, and access requirements.

• Identify opportunities to minimize manual effort through agentic and automation capabilities.

• Support pilots, proofs of concept, and production releases of AI agents and knowledge-driven applications.

• Create training materials and conduct sessions for business users.

• Work on multiple projects while employing analytical, organizational, and detail-oriented skills.

⛳️ Requirements

• Extensive experience in eliciting requirements and documenting business processes, rules, reporting logic, and data definitions with non-technical and clinical stakeholders.

• Capability to translate intricate clinical, operational, and regulatory requirements into practical, well-documented solutions.

• Strong hands-on SQL skills for data profiling, querying, auditing, and validation independently.

• Experience in developing audit, quality measurement, or defect identification logic.

• Familiarity with creating process flows, workflows, and current-state/future-state documentation.

• Experience in building reports or dashboards using Power BI, Tableau, or SSRS.

• Exceptional written communication and documentation abilities.

• Excellent facilitation and interviewing skills.

• Working knowledge of large language models and agentic AI concepts.

• Ability to navigate ambiguity, structure undefined problems, and drive decisions to resolution.

• Eagerness to learn new software, techniques, and methodologies.

• Preferred: experience in healthcare, specifically within pharmacy, managed care, health plans, hospitals, or pharmaceuticals.

• Preferred: knowledge of medical and lab claims, lab results, eligibility, utilization management, or prior authorization data and workflows.

• Preferred: experience with Snowflake, semantic views, Cortex AI, and Snowflake Intelligence.

• Preferred: experience in constructing business glossaries, taxonomies, ontologies, semantic models, metadata catalogs, or knowledge graphs.

• Preferred: experience in prompt design, retrieval-augmented generation, or AI evaluation frameworks.

• Preferred: experience in data governance, master data management, or data stewardship.

• Preferred: experience in designing or delivering training, enablement, or knowledge transfer programs.

• Preferred: experience with HEDIS, Stars, NCQA, or URAC quality reporting/accreditation programs.

• Preferred: background in management information systems, healthcare or clinical informatics, information science, or business process analysis.

• Preferred: experience in advanced analytics.

🏝️ Benefits

• Eligible for remote work.

• Quarterly travel required to Avalon’s corporate office in Tampa, Florida.