Key Customer Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take charge of the long-term growth strategy for a portfolio of high-priority accounts in Germany, Austria, and Switzerland.

• Foster trusted relationships with executive, clinical, operational, and financial stakeholders.

• Set up account governance, executive steering committees, strategic business reviews, and performance milestones.

• Design, implement, and expand robotic surgery programs in collaboration with customers.

• Facilitate ongoing program enhancement and advancement towards recognized centers of excellence.

• Identify chances to broaden robotic surgery into new clinical areas and healthcare settings.

• Cultivate relationships with teaching hospitals, residency and fellowship programs, key opinion leaders, and professional medical associations.

• Assist academic partners in creating educational and training pathways for robotic surgery.

• Formulate long-term strategies for capital expansion.

• Clearly communicate the clinical, operational, and economic benefits of robotic surgery programs to support customer investment decisions.

• Coordinate efforts among Sales, Marketing, Clinical & Medical Affairs, and other internal teams.

• Contribute customer and market insights to DACH and regional strategies.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is required.

• A minimum of 7 years of experience in the medical device industry.

• A demonstrated history in strategic account management, ideally within medical devices, surgical robotics, or a related healthcare sector.

• A strong capability to engage and influence senior stakeholders across clinical, operational, and executive levels.

• Experience in developing and executing complex, multi-stakeholder programs within hospital or health system settings.

• Exceptional communication, facilitation, and project coordination abilities.

• Comfortable working within a matrixed, cross-functional organization.

• Proficiency in both German and English.

• A solid understanding of the DACH healthcare landscape is a considerable advantage.

🏝️ Benefits

• Employees have the option to work remotely.

• Travel requirements: 75% of the time.