Key Customer Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take charge of the long-term development strategy for a collection of high-priority accounts in Germany, Austria, and Switzerland.

• Foster trusted relationships with executive, clinical, operational, and financial stakeholders.

• Implement account governance that includes executive steering committees, strategic business reviews, and performance milestones.

• Design, initiate, and expand robotic surgery programs in collaboration with customers.

• Assist in the ongoing improvement and advancement of programs toward recognized centers of excellence.

• Discover opportunities to broaden the application of robotic surgery into new clinical domains and care environments.

• Nurture connections with teaching hospitals, residency and fellowship programs, key opinion leaders, and professional medical organizations.

• Aid academic partners in creating educational and training pathways for robotic surgery.

• Formulate capital expansion strategies that align with customer priorities and potential for growth.

• Articulate the clinical, operational, and economic benefits of robotic surgery programs to facilitate investment decisions.

• Collaborate with Sales, Marketing, Clinical & Medical Affairs, and other internal teams to ensure aligned execution of account strategies.

• Provide customer and market insights to inform DACH and regional strategies.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience is required.

• At least 7 years of experience in the medical device industry.

• A proven history in strategic account management, ideally in medical devices, surgical robotics, or a related healthcare sector.

• Strong capability to engage and influence senior stakeholders across clinical, operational, and executive levels.

• Experience in developing and implementing complex, multi-stakeholder programs within hospital or health system settings.

• Excellent communication, facilitation, and project coordination abilities.

• Comfortable working within a matrixed, cross-functional organization.

• Proficiency in both German and English.

• In-depth knowledge of the DACH healthcare landscape is a considerable advantage.

• Willingness to travel 75% of the time.

🏝️ Benefits

• Option for remote work.

• Full-time employment status.

• Travel allowance or expense coverage is not explicitly mentioned; the role requires travel 75% of the time.