Key Customer Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take ownership of the long-term development strategy for a portfolio of key accounts spanning Germany, Austria, and Switzerland.

• Foster trusted relationships with executives, clinical, operational, and financial stakeholders.

• Establish account governance through executive steering committees and strategic business reviews.

• Design, implement, and expand robotic surgery programs in collaboration with customers.

• Promote continuous improvement and development toward recognized centers of excellence.

• Identify avenues for expanding robotic surgery into new clinical areas and care environments.

• Build connections with teaching hospitals, residency and fellowship programs, key opinion leaders, and professional medical associations.

• Assist academic partners in creating educational and training pathways for robotic surgery.

• Formulate long-term capital expansion strategies.

• Clearly articulate the clinical, operational, and economic benefits of robotic surgery programs.

• Collaborate with Sales, Marketing, Clinical & Medical Affairs, and other internal departments.

• Provide customer and market insights to inform DACH and regional strategies.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience is required.

• At least 7 years of experience in the medical device industry.

• Demonstrated success in strategic account management, ideally within medical devices, surgical robotics, or a related healthcare sector.

• Exceptional ability to engage and influence senior stakeholders across clinical, operational, and executive levels.

• Experience in developing and executing complex, multi-stakeholder programs within hospital or health system contexts.

• Outstanding communication, facilitation, and project coordination skills.

• Comfortable working within a matrixed, cross-functional organization.

• Proficiency in both German and English is required.

• In-depth knowledge of the DACH healthcare landscape is a significant asset.

🏝️ Benefits

• Employees have the flexibility to work remotely.

• Travel requirements involve being away 75% of the time.