Key Customer Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Lead the long-term strategic development for a collection of high-priority accounts in Germany, Austria, and Switzerland.

• Foster trusted relationships with executive, clinical, operational, and financial stakeholders.

• Establish governance structures, executive steering committees, strategic business reviews, and performance milestones.

• Design, initiate, and expand robotic surgery programs that align with customer priorities.

• Support ongoing enhancement of program performance and progress towards centers of excellence.

• Identify opportunities to broaden the scope of robotic surgery into new clinical areas and care environments.

• Build relationships with teaching hospitals, residency and fellowship programs, key opinion leaders, and professional medical organizations.

• Assist academic partners in creating robotic surgery education and training pathways.

• Formulate long-term capital expansion strategies.

• Clearly communicate the clinical, operational, and economic benefits of robotic surgery programs for investment decisions and business cases.

• Coordinate efforts among Sales, Marketing, Clinical & Medical Affairs, and other internal teams to ensure cohesive execution of account strategies.

• Provide customer and market insights to inform broader DACH and regional strategies.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience is required.

• At least 7 years of experience in the medical device industry.

• Demonstrated success in strategic account management, preferably within medical devices, surgical robotics, or a related healthcare field.

• Strong capability to engage and influence senior stakeholders at clinical, operational, and executive levels.

• Experience in developing and implementing complex, multi-stakeholder programs within hospital or health system settings.

• Exceptional communication, facilitation, and project coordination skills.

• Comfortable working in a matrixed, cross-functional organization.

• Proficiency in both German and English.

• In-depth understanding of the DACH healthcare landscape is a considerable advantage.

• Must adhere to applicable U.S. export-control requirements where relevant.

🏝️ Benefits

• Employees have the option to work remotely.

• Full-time employment opportunity.

• Travel requirements: 75% of the time.