Key Customer Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take charge of the long-term developmental strategy for a portfolio of key accounts in Germany, Austria, and Switzerland.

• Foster trusted relationships with executive, clinical, operational, and financial stakeholders.

• Set up account governance, executive steering committees, strategic business reviews, and performance benchmarks.

• Design, implement, and expand robotic surgery programs in collaboration with customers.

• Assist in the ongoing improvement and development of programs aimed at achieving recognized centers of excellence.

• Identify opportunities to introduce robotic surgery into new clinical domains and care environments.

• Build relationships with teaching hospitals, residency and fellowship programs, key opinion leaders, and professional medical organizations.

• Aid academic partners in creating educational and training pathways for robotic surgery.

• Formulate long-term strategies for capital expansion.

• Communicate the clinical, operational, and economic benefits of robotic surgery programs.

• Coordinate efforts among Sales, Marketing, Clinical & Medical Affairs, and other internal teams.

• Provide customer and market insights to inform DACH and regional strategies.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience is essential.

• A minimum of 7 years of experience in the medical device sector is required.

• A proven history in strategic account management, ideally in medical devices, surgical robotics, or a related healthcare area.

• Strong capability to engage and persuade senior stakeholders across clinical, operational, and executive levels.

• Experience in developing and implementing complex, multi-stakeholder programs within healthcare or hospital settings.

• Exceptional communication, facilitation, and project coordination abilities.

• Comfortable functioning within a matrixed, cross-functional organization.

• Proficiency in both German and English is necessary.

• A strong understanding of the DACH healthcare landscape is a notable advantage.

• Travel is required approximately 75% of the time.

🏝️ Benefits

• Employees have the option to work remotely.

• Travel expenses are covered as implied by the 75% travel requirement (not explicitly stated as a benefit).