Key Customer Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take ownership of the long-term development strategy for a portfolio of high-priority accounts spanning Germany, Austria, and Switzerland.

• Foster trusted relationships with executives, clinical, operational, and financial stakeholders.

• Set up account governance structures, including executive steering committees and strategic business reviews.

• Collaborate with customers to design, launch, and expand robotic surgery programs.

• Assist customers in enhancing program performance and establishing centers of excellence.

• Identify opportunities for robotic surgery expansion into new clinical domains and care settings.

• Build relationships with teaching hospitals, residency and fellowship programs, key opinion leaders, and professional medical organizations.

• Aid academic partners in creating educational and training pathways for robotic surgery.

• Formulate long-term capital expansion strategies.

• Communicate the clinical, operational, and economic benefits of robotic surgery programs.

• Coordinate efforts across internal Sales, Marketing, Clinical & Medical Affairs, and other teams.

• Provide customer and market insights to inform DACH and regional strategies.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience is required.

• A minimum of 7 years of experience in the medical device industry is expected.

• A proven history of success in strategic account management, preferably in medical devices, surgical robotics, or a related healthcare sector.

• Strong capability to engage and influence senior stakeholders at clinical, operational, and executive levels.

• Experience in developing and executing complex, multi-stakeholder programs in hospital or health system settings.

• Outstanding communication, facilitation, and project coordination skills.

• Comfortable working within a matrixed, cross-functional organization.

• Proficiency in both German and English is essential.

• A solid understanding of the DACH healthcare landscape is a considerable advantage.

• Capability to adhere to relevant U.S. export-control requirements when applicable.

🏝️ Benefits

• Employees have the option to work remotely.

• Travel requirements entail 75% of the time.