Key Customer Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take charge of the long-term development strategy for a portfolio of key accounts across Germany, Austria, and Switzerland.

• Foster trusted relationships with executive, clinical, operational, and financial stakeholders.

• Set up account governance frameworks, including executive steering committees, strategic business reviews, and performance milestones.

• Design, implement, and expand robotic surgery programs in collaboration with customers.

• Promote continuous program improvement and development towards achieving centers of excellence.

• Identify opportunities to broaden the application of robotic surgery into additional clinical areas and care environments.

• Build relationships with teaching hospitals, residency and fellowship programs, key opinion leaders, and professional medical organizations.

• Assist academic partners in creating educational and training pathways for robotic surgery.

• Formulate capital expansion strategies that align with customer priorities and growth potential.

• Clearly communicate the clinical, operational, and economic advantages of robotic surgery programs.

• Coordinate with Sales, Marketing, Clinical and Medical Affairs, and other internal teams for cohesive account execution.

• Provide customer and market insights to inform DACH and regional strategies.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience is mandatory.

• At least 7 years of experience in the medical device industry is required.

• A proven history in strategic account management, ideally in medical devices, surgical robotics, or a related healthcare sector.

• Strong capability to engage and influence senior stakeholders at clinical, operational, and executive levels.

• Experience in developing and executing complex, multi-stakeholder programs within hospital or health system settings.

• Excellent skills in communication, facilitation, and project coordination.

• Comfort in navigating a matrixed, cross-functional organization.

• Proficiency in both German and English is essential.

• Extensive knowledge of the DACH healthcare landscape is a significant advantage.

• Willingness to travel: 75% of the time.

🏝️ Benefits

• Remote work options available for employees.

• Travel allowance/coverage associated with the 75% travel requirement (specific benefits not detailed).