Key Accounts Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, maintain, and expand a portfolio of key national accounts within Solera’s Collision and Mechanical sectors.

• Act as the main point of contact for assigned national accounts on a daily basis.

• Cultivate long-lasting relationships with operations, IT, and management stakeholders.

• Assess account health, usage, and satisfaction levels while implementing retention strategies.

• Organize account reviews and provide business updates.

• Recognize and pursue upsell and cross-sell opportunities within current accounts.

• Formulate and implement account growth plans that align with national account strategies and revenue objectives.

• Collaborate with sales leadership and subject-matter experts on proposals, pricing strategies, and contract modifications.

• Monitor and report on pipeline, forecasts, and growth progress.

• Assist customers in adopting Solera’s SaaS solutions, features, and best practices.

• Utilize AI-driven tools and platforms to assess usage and enhance account performance.

• Create reports, presentations, and account documentation using the Microsoft Suite.

• Keep precise records of account activities, opportunities, and risks in internal systems such as CRM.

• Collaborate with implementation, support, product, and marketing teams to address issues and introduce solutions.

• Represent national accounts at trade shows, conventions, and industry events, including conducting on-site meetings and presentations.

• Aid in organizing customer events, user groups, and executive meetings.

⛳️ Requirements

• Minimum of 3 years of experience in account management or customer success, ideally within automotive Collision and/or Mechanical sectors.

• Familiarity with SaaS products, including discussing subscriptions, renewals, and usage metrics comfortably.

• Proven track record in retention-focused roles with specific goals related to renewals and reducing churn.

• Demonstrated capability to identify and secure upsell and cross-sell opportunities within existing accounts.

• Proficient in Microsoft 365 (Excel for reporting, PowerPoint for presentations, Word for documentation, Outlook/Teams for communication).

• Experience with or support of AI-enabled platforms or analytics tools is a significant advantage.

• Previous involvement in trade shows, conventions, or large industry events (booth support, customer meetings, or sessions).

• Strong organizational abilities to manage multiple accounts, tasks, and deadlines simultaneously.

• Exceptional verbal and written communication skills, with the ability to articulate technical concepts in business language.

• Comfortable in a fast-paced, performance-driven environment with established metrics and targets.

• Willingness to travel occasionally for important account meetings, trade shows, and internal events (typically less than 25%).

🏝️ Benefits

• Competitive base salary with performance-based incentives linked to retention and account growth.

• Comprehensive benefits package, which includes health, dental, vision, and retirement plans.

• Opportunities for professional development and career advancement within a global leader in automotive technology.

• A collaborative culture that prioritizes innovation, accountability, and customer success.