Key Accounts Executive

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and nurture robust relationships with key warehousing clients to foster long-term partnerships and ensure customer satisfaction.

• Serve as the primary liaison for assigned clients while coordinating with internal operations and logistics teams.

• Grasp client requirements to guarantee the seamless delivery of warehousing and logistics services.

• Assess service performance to ensure adherence to established SLAs and operational standards.

• Collaborate with warehouse, operations, logistics, and inventory teams to swiftly address client inquiries and resolve issues.

• Monitor client requirements, service requests, and operational tasks to ensure timely execution.

• Manage client escalations and liaise with relevant teams for effective and prompt resolution.

• Generate and distribute regular account performance reports, operational updates, and service-related information to clients.

• Conduct routine client follow-ups and review discussions to identify concerns and enhance service delivery.

• Identify opportunities to broaden services and generate additional business from current accounts.

• Assist in the onboarding and implementation of new clients by coordinating with internal teams.

• Keep precise records of client interactions, requirements, issues, and resolutions.

• Collaborate closely with Business Development and Operations teams to strengthen client relationships and promote business growth.

• Monitor customer satisfaction and proactively mitigate potential service-related issues.

⛳️ Requirements

• Experience Required: 0–1 year

• Previous experience in warehouse sourcing, supply expansion, logistics, or infrastructure roles is preferred.

• Excellent communication and relationship-building abilities.

• Capability to conduct field visits and vendor meetings as necessary.

• Strong organizational and reporting skills.

• Familiarity with warehousing, logistics, and supply chain infrastructure.

• Experience collaborating with warehouse owners, brokers, or logistics vendors.

🏝️ Benefits

• Informal dress code

• Flexible working hours

• Friendly culture

• Opportunities for rapid growth