Key Account Representative

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Build and nurture robust, enduring relationships with key stakeholders within client organizations.

• Serve as the main point of contact and advocate for clients.

• Comprehend clients' business objectives and align SaaS solutions to meet their requirements.

• Track customer usage and performance, pinpoint areas for improvement, and offer guidance.

• Maintain extensive knowledge of the company's SaaS products and services.

• Stay informed about industry trends and the competitive landscape.

• Identify opportunities for upselling and cross-selling within key accounts.

• Work collaboratively with sales and marketing teams to drive revenue growth among existing clients.

• Address client inquiries, concerns, and issues, coordinating with support and technical teams as necessary.

• Ensure client satisfaction by effectively and efficiently resolving issues.

• Keep precise records of client interactions and activities using CRM tools.

• Provide regular reports and updates regarding key account performance and opportunities.

• Represent Gordian, a provider of facility and construction cost data, software, and services for the building lifecycle.

⛳️ Requirements

• Bachelor's degree in business, marketing, or a related field (or equivalent experience).

• Demonstrated experience in key account management, preferably within the SaaS industry.

• Excellent communication, negotiation, and interpersonal skills.

• Technical proficiency and the ability to grasp complex software solutions.

• Strong problem-solving abilities and capacity to perform under pressure.

• Exceptional organizational and time management skills.

• Results-driven mindset focused on achieving and surpassing revenue targets.

• Experience with CRM software and sales analytics tools, including Salesforce and Salesloft.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• LTD insurance

• HSA

• 401(k) retirement plan

• Equal opportunity employer

• Reasonable accommodations for applicants with disabilities