Key Account Manager – Wales & Southwest England

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee, retain, and expand BESA contractor membership within the designated geographical region.

• Establish and nurture relationships with key stakeholders across member organizations.

• Gain insights into members’ businesses, priorities, challenges, and their utilization of BESA support services.

• Proactively identify retention risks and implement measures prior to membership renewal becoming an issue.

• Ensure members are informed about and can access BESA support, engagement initiatives, certificate programs, and benefits.

• Discover and cultivate new contractor membership prospects.

• Facilitate regional growth via Member Pledge, referrals, supply chain opportunities, former members, event leads, and warm introductions.

• Advance opportunities directly or delegate them to the sales team when suitable.

• Maintain records of opportunities and account details in iMIS.

• Identify appropriate members for the BESA Member Pledge and assist in establishing signed relationships.

• Collaborate with Membership Operations to refine, map, upload, and categorize supply chain lists in iMIS.

• Aid in converting supply chain contractors into full BESA contractor membership.

• Represent BESA throughout Wales and the assigned geographical area.

• Participate in member meetings, events, sector gatherings, and engagement initiatives.

• Advocate for BESA as the primary trade organization for building engineering services contractors.

• Recognize opportunities for member stories, case studies, insights, and demonstrations of member value.

• Relay member challenges, retention risks, market trends, and growth prospects back to the organization.

• Execute account plans, monthly RAG reporting, new membership initiatives, Member Pledge relationships, supply chain expansion, accurate iMIS records, and regular reporting.

⛳️ Requirements

• Applicants must be based in Wales and possess a strong connection to the region.

• Experience in account management, key account management, membership engagement, or business development.

• Excellent relationship management capabilities.

• Proficiency in managing a portfolio of accounts.

• Skill in identifying retention risks and growth prospects.

• Strong communication skills and diligent follow-up practices.

• Commercial acumen.

• Familiarity with CRM or membership management systems.

• Ability to work independently across a designated region or account portfolio.

• Capacity to collaborate effectively with internal teams.

• Desirable: knowledge of building engineering services, M&E, HVAC, FM, or construction supply chains.

• Desirable: experience within a membership organization, trade association, or compliance-focused environment.

• Desirable: understanding of competence, technical standards, procurement, or contractor assurance.

• Desirable: experience in supporting member retention, account growth, or regional engagement.

• Desirable: experience in supply chain-led growth or referral-based sales.

🏝️ Benefits

• Comprehensive BESA business support including Technical, Employment, Health and Safety, Legal & Commercial, and Training & Skills.

• Access to Regional & Nation meetings, Specialist Group and Committee meetings, and Business Networking Events.

• Additional Certificate Schemes and Benefits including REFCOM, VHR, SFG20, Welplan, and broader BESA Group services when applicable.

• A diverse and inclusive workplace environment.

• Flexibility for remote work arrangements.