Key Account Manager – Scandinavia, Baltics

This is a fully remote position, open to applicants in Malta.

📋 Description

• Take ownership of and cultivate customer relationships in the Scandinavian and Baltic regions.

• Engage with key business leaders and stakeholders.

• Develop account growth strategies to enhance customer performance and drive revenue growth.

• Formulate promotional strategies and upsell products to boost profitability.

• Foster positive connections with internal colleagues, support teams, and management.

• Enhance customer satisfaction while refining support processes, metrics, KPIs, as well as product placement and delivery.

• Monitor portfolio performance and translate insights into actionable strategies.

• Provide updates on KPIs, metrics, and status to management.

• Negotiate and oversee commercial agreements within established frameworks.

• Act as a liaison between customers and cross-functional internal teams.

• Ensure timely delivery of contracts, integration kick-offs, and product launches.

• Manage customer escalations and safeguard account retention.

• Stay informed about market trends and competitive landscape, sharing insights as needed.

• Contribute knowledge and support a collaborative, innovative work atmosphere.

⛳️ Requirements

• Minimum of 4 years of key account management experience with demonstrated commercial success.

• Solid understanding of iGaming products, lobby positioning, and marketing tools.

• Extensive knowledge of iGaming concepts and game performance assessment.

• Direct experience in the Scandinavian or Baltic markets, with a commitment to learning about additional markets.

• Familiarity with revenue-share agreements, pricing strategies, discounts, promotional contributions, and calculations for account profitability.

• Proven track record in negotiating renewals and commercial terms, managing pricing pressures, and securing commitments.

• Capacity to establish credibility with customer managers, commercial directors, senior executives, and operational teams.

• Exceptional attention to detail and accuracy while managing multiple priorities.

• High integrity, robust analytical skills, and decision-making capabilities, along with an understanding of regulatory challenges.

• Experience in managing multiple accounts, keeping CRM records, forecasting revenue, and prioritizing tasks.

• Willingness and capability to travel for customer meetings and industry events.

• Fluent in professional English; proficiency in spoken and written English is essential.

• Strong presentation abilities and effective written communication skills.

• Relevant Scandinavian or Baltic language skills are advantageous for the designated account portfolio.

• Proficient in the MS Office suite and multi-channel contact center software.

• Must either be an EU citizen or possess a valid work permit for the EU.

🏝️ Benefits

• Full-time permanent employment.

• Option for remote work or based in Malta.

• Commitment to equality, diversity, and an inclusive work environment.