Key Account Manager – II

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Facilitate collaboration between operations and sales to ensure that client requirements are fulfilled 100% of the time

• Provide client services and sales assistance for designated accounts or specific sales personnel

• Create and foster the development of new business opportunities from current clients

• Act as the subject matter expert with extensive knowledge to support comprehensive client needs

• Manage client inquiries through phone, email, or other communication channels

• Monitor acknowledgment and response quality for key clients

• Address exceptions and handle internal escalations as necessary

• Respond to or assign non-sales client inquiries

• Identify resource efficiencies and gather relevant marketing materials for business development initiatives

• Track key account news to uncover engagement and growth opportunities

• Generate metrics and reports for key accounts across various departments

• Identify potential opportunities and collaborate with the sales team

• Support sales and/or account management teams

• Work with operations to provide transportation and/or warehouse solutions

• Assist with RFPs, RFQs, RFIs, and client presentations

• Prepare and follow up on quotes for key clients

• Conduct research and assemble data through interdepartmental collaboration

• Aid in the development of SOPs for key clients

• Recommend and implement process improvements to enhance profitability and efficiency

• Assist in shipment origination or warehouse fulfillment as required

• Implement enhanced processes, procedures, and automation

• Perform other assigned duties

⛳️ Requirements

• Bachelor’s degree or equivalent is required

• 4+ years of experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience

• 2+ years of experience in freight quoting and pricing

• Experience in customer service

• Intermediate proficiency in Microsoft Office applications

• Ability to plan effectively and prioritize tasks for implementation

• Proven analytical and problem-solving capabilities in a fast-paced logistics environment

• Excels at meeting deadlines and demonstrates exceptional time management skills

• Naturally adept at multi-tasking in a dynamic work environment with strong attention to detail

• Excellent communication skills with an emphasis on active listening

• Ability to engage with and successfully interact across diverse settings, collaborating well with a broad workforce throughout the organization

• Demonstrates the ability to thrive in a client-focused environment

• Flexibility to adapt as priorities change

• Consistent in follow-up and follow-through

• Highly motivated team player with a positive and outgoing attitude

• Possesses credibility and a high level of personal integrity

• Aligns with ICAT’s core values

• Capable of utilizing close, distance, color, and peripheral vision, as well as depth perception and focus

• Clear and understandable oral communication skills

• Ability to sit for extended periods; may occasionally need to stoop, climb, or squat

• No supervisory responsibilities

• Some travel required by air and/or car

🏝️ Benefits

• Flexible work approach, accommodating clients’ needs and project support requirements

• Up to 10% travel opportunities to support multi-site, national operations