Key Account Manager – HIT Solutions

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the strategic direction and customer engagement initiatives with prominent health systems.

• Assist health systems in utilizing their EHR to enhance diagnosis, treatment, and patient management within designated therapeutic areas.

• Educate customers on the benefits of optimizing clinical workflows while utilizing EHR technologies to facilitate provider workflows.

• Support clinical decision-making, ordering processes, protocol orders, patient outreach and education, as well as measurement and reporting tools.

• Act as Pfizer's representative for customer representatives involved in Health IT-related engagements within specific care projects and collaborations.

• Offer technical support to the Pfizer Customer Engagement Platform community regarding Health IT strategies and resources.

• Evaluate Pfizer's requirements in relation to customer needs and the evolution of the Health IT market.

• Contribute to the development of Review Committee-approved, scalable EHR/EMR-enabled tools and resources.

• Serve as a strategic thought partner on trends related to care management, quality and value-based care, and the satisfaction of both providers and patients.

• Collaborate across business units on Health IT-related matters and contribute to the overall Health IT strategy.

• Participate in significant Health IT conferences and Pfizer Health IT summits to share relevant insights.

• Willingness to travel up to 50%.

⛳️ Requirements

• Candidates must possess a bachelor's degree and at least 8+ years of relevant experience.

• An advanced degree along with certifications in a Health IT/Informatics-related field is required.

• A minimum of 3 years of experience in the functional and technical application of health information technology.

• At least 5 years of experience in customer-facing business development.

• Familiarity with pharmaceutical customer engagement platforms, including the dynamics within Sales and Key Account Management.

• Experience with the functional and technical application of health information technology in both inpatient and ambulatory settings.

• Clinical integration experience throughout the care continuum.

• Understanding of the Health IT landscape, including the interrelationships among various players in the sector (vendors, third-party data sources, etc.).

• Insight into the effects of healthcare reform initiatives on the healthcare landscape, encompassing leading health systems, pharmaceuticals, and payers.

• Exceptional organizational, written, and oral communication skills to manage diverse needs, meet deadlines, and monitor and evaluate results.

• Strong presentation skills are essential.

• A master's degree with at least 7+ years of experience; OR a PhD with 5+ years of experience; OR an MD with 4+ years of experience (preferred).

• Experience in workflow development across various care settings (ED, Hospital, Ambulatory) is a plus (nice-to-have).

• A diverse range of leadership experiences and capabilities, including the ability to influence and collaborate with peers, develop and mentor others, and guide colleagues toward achieving meaningful outcomes and business impact (nice-to-have).

• The ideal candidate will have convenient access to a major airport.

• Candidates must be authorized to work in the U.S. for any employer.

• U.S. work visa sponsorship is not available for this position now or in the future.

• This role requires permanent work authorization in the United States.

🏝️ Benefits

• Not eligible for a relocation package – NO.

• Relocation assistance may be available based on business needs and/or eligibility.

• Opportunity for professional growth through secondment.

• Flexible travel up to 50%.

• No changes to your current work location.

• Funding provided by the secondee’s home market.