Key Account Manager – Federal Sales

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Oversee daily account management tasks for one or more significant clients

• Provide assistance throughout the sales cycle, from estimates and order management to product delivery

• Report directly to the Director of Federal Sales

• Collaborate with stakeholders in sales, marketing, finance, and product management

• Supply financial updates, analysis, reports, and suggestions to enhance sales processes

• Manage and cultivate key client relationships as the primary point of contact

• Employ solution-oriented selling to align products, services, and partnerships with customer requirements

• Create and execute strategies for client retention and account growth

• Conduct assessments of client needs and provide customized solutions

• Identify opportunities for cross-selling and upselling

• Align account strategies with sales objectives and assist in pricing, proposals, and negotiations

• Proactively address client issues

• Formulate and implement strategic plans for accounts

• Keep track of industry trends, market conditions, and competitors

• Manage contract negotiations and renewals

• Establish and monitor account KPIs and report progress to internal stakeholders

• Utilize CRM processes for managing current and future customer relationships

• Secure new business orders with existing accounts to achieve or exceed assigned sales targets

• Perform additional duties as needed

⛳️ Requirements

• Bachelor's Degree is required

• A major in Business, Sales, Finance, or a technical field is preferred

• At least 5 years of experience and proven success in sales account management within a structured B2B sales environment or technical product support/management with client interaction and communication

• Experience in selling to the Federal government is highly desirable

• U.S. Citizenship is required

• Self-driven and proactive in managing key accounts

• Strong relationship-building skills with customers and prospects

• Exceptional oral and written communication abilities

• Capability to present information to large groups

• Ability to identify and communicate how products and technologies can address customer needs

• Proficient in reading, writing, and interpreting general business publications, professional journals, or government regulations

• Skills in defining problems, collecting data, establishing facts, and drawing valid conclusions

• Competent in writing reports, business correspondence, procedure manuals, and standard operating procedures

• Proficient in MS Office Programs

• Willingness to travel frequently and work at internal offices, customer/prospect locations, or trade shows

🏝️ Benefits

• Competitive Business Profit Plan

• Medical, dental & vision insurance

• 401(k) with company match

• Paid time off

• Flexible benefits to support health, wellbeing, financial, and lifestyle needs

• Excellent training

• Opportunities for career growth locally and globally

• Inclusive work environment

• Focus on safety and wellbeing