Key Account Manager – Farmer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Independently manage an assigned portfolio of corporate clients and enhance the value of collaboration with them.

• Implement strategies aimed at reducing churn and retaining clients at risk of cancellation.

• Identify and capitalize on upselling and cross-selling opportunities.

• Oversee the renewal process of contracts and negotiate commercial terms.

• Develop and execute client development plans and long-term strategies to increase the value of partnerships.

• Conduct Quarterly Business Reviews (QBRs) and meetings with key decision-makers on the client side.

• Monitor product usage, client satisfaction levels, and potential for further collaboration growth.

• Build and nurture relationships with client organization representatives at various levels—from end-users to C-level executives.

• Collaborate with Customer Success, Sales, Product, and Finance teams on client service and development.

• Maintain and update forecasts and client-related data in the CRM system.

• Achieve goals related to retention, contract renewals, and portfolio value growth.

⛳️ Requirements

• Experience in managing and developing a portfolio of corporate clients.

• Background in the IT industry or in working with solutions directed at corporate clients.

• Proven experience in retention, contract renewals, upselling, and cross-selling.

• Proficient in conducting conversations and negotiations with C-level individuals.

• Ability to align client business needs with product capabilities.

• Independent, proactive approach with a results-oriented mindset.

• Experience working with KPIs, forecasts, and CRM systems.

• Fluent in Polish.

• Proficient in English at a minimum of B2+ level.

• Experience with SaaS products, subscription services, or recurring revenue models is a plus.

🏝️ Benefits

• Opportunity to work remotely.

• Participation in occasional on-site working meetings.

• Involvement in large-scale and complex business projects.

• Collaboration with experienced product, technology, and business teams.

• Access to tools and systems necessary for service delivery.

• High level of autonomy in service execution.

• Collaboration in a B2B model based on clearly defined goals and results.