Key Account Manager – Data Centers

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Oversee and cultivate strategic, long-lasting relationships with key clients of Stäubli.

• Act as the main liaison for key accounts within the Data Center sector.

• Establish and nurture connections with customers, channel partners, and co-suppliers.

• Comprehend customer requirements and coordinate within the FCS Division to fulfill those needs.

• Inform and convince potential clients about the benefits and value of Stäubli's products and services.

• Formulate account strategies aimed at enhancing growth, revenue, and customer retention.

• Collect market insights and competitive intelligence to uncover opportunities for product and business development.

• Prepare and present technical presentations, demonstrations, and workshops.

• Engage in weekly meetings and calls across North America and globally.

• Define and distribute forecasts along with regular market and customer trend analyses.

• Communicate and generate reports for local and global members of the Data Center Segment Team utilizing Stäubli CRM.

• Participate in marketing events, trade shows, and industry gatherings.

• Generate leads and follow up accordingly.

• Provide technical specifications to the Technical/Applications Team for new projects.

• Address customer claims swiftly while ensuring high levels of customer satisfaction.

• Comply with safety, quality, and environmental standards.

• Report to the FCS Data Centers Local Business Head for North America.

⛳️ Requirements

• A bachelor's degree is mandatory.

• A bachelor's degree in Engineering, particularly in Mechanical or Thermal Engineering, is highly desirable.

• A minimum of 3 years of sales experience in a technical domain is essential.

• Over 5 years of experience in key account management within a technical field, especially focusing on thermal management solutions in the high-performance computing datacenter industry, is preferred.

• Demonstrated success in key account management with a proven ability to build long-term client relationships.

• Must reside near a major airport, ideally within a 1–2 hour flight to the west coast.

• Willingness to travel both domestically and internationally, up to 75% of the time.

• Capability to sit at a desk and operate a computer.

• Periods of driving are required.

• Must be able to lift, push, pull, and carry objects as needed.

• Ability to lift up to 25 pounds occasionally.

• Dexterity and precision required to operate equipment effectively.

🏝️ Benefits

• Fully remote work option available.

• Travel to the Duncan, SC office for initial onboarding and training.

• Commitment to equal opportunity employment.