Key Account Manager, B2B

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Assume complete responsibility for and actively cultivate selected key accounts.

• Comprehend customer requirements, challenges, and future needs, and create account plans accordingly.

• Recognize revenue potential and develop opportunities for cross-selling and upselling.

• Foster and strengthen relationships with key stakeholders and decision-makers, including IT and C-level executives.

• Collaborate with Consulting and Technology to develop opportunities and appropriate solution strategies.

• Take charge of the commercial aspects from identifying opportunities to formulating proposals, negotiating, and closing deals.

• Conduct strategic meetings with customers and position Leafworks on relevant topics at an early stage.

• Maintain a focus on long-term customer value and account profitability.

• Manage the account pipeline and forecasting while keeping CRM/HubSpot records updated.

• Nurture selected existing customers into long-term, profitable strategic partnerships within 18–24 months.

• Implement a structured key account management methodology.

⛳️ Requirements

• Multiple years of experience in B2B key account management or strategic account management.

• Hands-on sales experience, particularly in commercial negotiations and deal closures.

• Demonstrated success in actively developing existing customers and promoting cross-selling and upselling.

• Familiarity with complex or consultative B2B solutions or services.

• Capability to identify customer needs and revenue potential, transforming them into tangible opportunities.

• Experience managing stakeholders across various decision-making levels.

• Expertise in structured account, pipeline, and CRM management.

• Proficiency in both German and English.

• Entrepreneurial mindset with a strong sense of ownership and a consultative sales approach.

• Background in Software/SaaS (optional).

• Consulting experience (optional).

• Experience in customer experience or customer service (optional).

• Background in the IT or technology sector (optional).

• Familiarity with long-term consulting or managed services models (optional).

• Experience working with enterprise customers (optional).

🏝️ Benefits

• Permanent employment contract.

• 40 hours per week.

• 24 days of annual leave.

• 100% remote work.

• Flexible working hours.

• Work equipment provided.

• Opportunities for professional development, training, and educational programs.

• Regular communication and feedback sessions.

• Long-term collaboration.

• Co-working opportunities and team events in Germany and abroad.

• Onboarding with an onboarding buddy from day one.