Key Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and enhance a portfolio of current clients.

• Discover and secure new business prospects throughout the South of the UK.

• Manage accounts within the facilities management, healthcare, cleaning and hygiene, catering and hospitality, industrial and manufacturing, as well as distribution and wholesale sectors.

• Establish and nurture relationships with key clients, decision-makers, and influencers.

• Comprehend customer priorities, challenges, and long-term goals.

• Conduct regular account reviews and strategic business discussions.

• Formulate customer engagement strategies to reinforce partnerships and boost market share.

• Design and implement account plans that align with customer objectives and the company's growth ambitions.

• Enhance sales volumes, profitability, and product penetration within existing accounts.

• Create strategies to attract new customers and broaden the regional client base.

• Build and sustain a pipeline through prospecting and market engagement.

• Lead commercial negotiations within pricing and profitability frameworks.

• Convert company sales goals into regional and account-level action plans.

• Analyze customer data, market trends, and commercial performance.

• Monitor account performance against KPIs to maximize outcomes.

• Provide forecasting and business planning insights.

• Collaborate with Sales, Customer Service, Supply Chain, Marketing, and Commercial Excellence teams.

• Serve as the customer advocate within the organization.

• Coordinate resources for significant account opportunities and customer projects.

• Assess competitor activity to pinpoint opportunities and risks.

• Introduce and launch new products, services, and innovations within customer accounts.

• Share market insights and customer feedback to shape strategy and product development.

• Manage pricing and commercial agreements.

• Maintain customer records, opportunities, forecasts, and activities within CRM systems.

• Ensure timely fulfillment of customer orders and commercial commitments.

• Assist in resolving complaints and service issues.

• Adhere to company policies, processes, and governance requirements.

⛳️ Requirements

• At least three years of proven experience in business development, account management, or sales roles.

• Demonstrated success in achieving sustainable sales growth and nurturing long-term customer relationships.

• Experience in professional sectors such as facilities management, healthcare, catering, cleaning and hygiene, industrial sectors, or B2B distribution is highly advantageous.

• Proven experience in securing new business while expanding existing accounts.

• Strong commercial acumen with the ability to identify opportunities, analyze performance, and convert insights into actionable steps.

• Strategic mindset paired with a proactive, results-driven approach.

• Exceptional relationship-building and stakeholder management abilities.

• Proficient communication, presentation, and negotiation skills.

• Capability to influence and collaborate across various functions and organizational levels.

• Strong planning, prioritization, and organizational capabilities.

• Resilient, self-motivated, and comfortable in a dynamic, fast-changing environment.

• Customer-focused mentality.

• Proficient in using CRM systems for managing customer relationships, sales pipelines, and account plans.

• Good working knowledge of Microsoft Office applications, particularly Excel and PowerPoint.

• Ability to analyze data and leverage insights for customer and commercial decision-making.

• Must submit CV and salary expectations with application.

🏝️ Benefits

• Opportunity to advance a successful career in renewable products.

• Support for personal career progression.

• Opportunities to showcase and utilize your skills.

• Safe working environment.

• Autonomy to develop customer plans and establish strategic partnerships.

• Anonymous recruitment process.