Key Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the comprehensive commercial relationship for the Walmart account, engaging with national, regional, and site-level stakeholders.

• Direct account planning and growth strategy for Walmart, concentrating on replicable multi-site deployment opportunities, remodels, rollouts, retrofits, inspections, and service initiatives.

• Transform prototype and early-program achievements into a scalable national account model characterized by consistent commercial and operational execution.

• Collaborate with project management, CAD/design, field engineering, service operations, and affiliate/service partners to convert customer requirements into actionable plans.

• Propel pipeline development, opportunity qualification, forecasting, pricing alignment, proposal strategy, and contract support.

• Facilitate standardized rollout models for fire alarm, life safety, inspection, service, and related systems.

• Serve as the internal voice of the customer, addressing requirements, escalations, operational constraints, and service expectations.

• Collaborate with Edwards and Kidde channels, dealer partners, and internal leadership to enhance pull-through, coverage, and execution consistency.

• Establish and refine customer-facing value propositions, reporting expectations, and lifecycle service attachment strategies.

• Keep stakeholders informed regarding milestone status, risks, issue escalation, and growth opportunities.

• Assist in executive account reviews and present account strategy, risks, successes, and recommendations to leadership.

• Success metrics include growth in the Walmart pipeline, bookings, secured program opportunities, national deployment, downstream service attachment, customer confidence, issue resolution, forecast discipline, executive visibility, and account planning maturity.

• Reports to the National Sales Director and operates within a dedicated Key Account Team that supports strategic national customers.

⛳️ Requirements

• High School Diploma.

• Over 7 years of experience in key account management, national accounts, strategic sales, or enterprise account leadership.

• Proven ability to manage complex multi-site or national accounts with centralized purchasing and distributed execution.

• Strong commercial capabilities in account planning, pipeline management, proposal development, and executive-level relationship management.

• Proficient in coordinating cross-functional teams, including sales, project management, design, field operations, and service.

• Excellent communication, issue-resolution, and stakeholder management abilities.

• Capacity to thrive in a fast-paced growth environment where processes, coverage, and execution discipline are still being developed.

• Willingness to travel as necessary for customer meetings, site visits, internal planning, and program launches.

• Proven ability to leverage AI tools and digital sales technologies to enhance strategic account planning, customer insights, proposal quality, forecasting, and selling efficiency.

• Experience with Walmart, big-box retail, national rollout programs, or large retail remodel environments.

• Familiarity with working alongside channel partners, national service networks, or affiliate execution models.

• Preferred experience in fire alarm, life safety, low voltage, building systems, retail programs, or other technical service-led environments.

• Experience supporting accounts that necessitate standardized reporting, escalation discipline, and repeatable field execution.

• Formal training in Korn Ferry Consultative Selling or a similar consultative sales framework.

• Bachelor's degree preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.