Key Account Manager

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Manage a portfolio of active customer accounts

• Act as the main point of contact for customers and take ownership of account health

• Conduct business reviews with customers using account metrics to inform decision-making

• Keep precise account records, including status, ARR, stakeholders, and potential risks

• Identify and cultivate opportunities for expanding fleet or product utilization, engaging the Account Executive for commercial actions

• Spot account risks and customer issues early and suggest appropriate actions

• Communicate customer feedback and recurring trends to product and leadership teams

• Enhance account management processes, including health tracking, handovers, and account reviews

• Acquire knowledge of the product and effectively demonstrate it to customers

• Establish customer relationships throughout the portfolio and autonomously manage accounts within six months

• Aid in renewal forecasting by maintaining accurate account records

⛳️ Requirements

• Minimum of 2 years of experience in account management, customer success, or a related role, managing named accounts

• Comfortable with commercial interactions, including renewal discussions, implementing price increases, and exploring expansion opportunities

• Able to engage with technical stakeholders such as superintendents and fleet managers

• Utilize a data-driven approach to account management and measurement of customer value

• Proactively reach out to customers and monitor account health

• Strong organizational skills for managing follow-ups, reviews, and renewal timelines

• Experience in maritime, logistics, industrial, or other complex B2B sectors is a plus

• Proficient in English

• Additional languages relevant to the company’s markets are advantageous

• Capable of working remotely with self-discipline

• Availability to overlap significantly with Central European Time during working hours

• Willingness to travel to meet customers and attend industry events

🏝️ Benefits

• Fixed-term contract: 12-month agreement

• 40 hours per week

• 24 days of annual leave

• Predominantly remote work

• Company events and regular opportunities for in-person interactions

• Opportunities for growth and clear advancement expectations

• Direct and prompt feedback

• Access to the resources and stability of the UniSea Group

• Chance to directly influence product and sales strategies

• Willingness to travel to customers and industry events