Key Account Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Collaborate strategically with the Sales team to guarantee customer and patient success within the large-account segment.

• Enhance customer and account performance by tracking registration volume, device inventory, satisfaction, clinical effectiveness, and workflow efficiency.

• Act as the main point of contact for internal teams concerning assigned customers.

• Coordinate with billing, clinical operations, legal, finance, inventory, and customer care stakeholders.

• Provide training to customers on iRhythm service tools, such as ZioSuite and MyZio.

• Address customer issues in a timely manner.

• Continually assess processes and customer workflows.

• Recommend process improvements and additional technologies to enhance efficiencies.

• Manage, onboard, and support assigned accounts.

• Attend and assist in key customer meetings and Sales Quarterly Business Review sessions.

• Build and sustain relationships with accounts and the internal Sales organization.

• Lead or engage in strategic initiatives within assigned accounts.

• Conduct in-person account management activities as necessary.

• Monitor and relay performance trends across assigned accounts.

• Create action plans to enhance account performance.

⛳️ Requirements

• A Bachelor’s degree is highly preferred, or a relevant combination of education, training, and experience.

• Minimum of 3 years of experience in an account management or customer success role supporting large or complex accounts.

• Demonstrated experience as an Account Manager, Key Account Manager, or Sales Account Manager in the healthcare, medical device, or biotechnology sectors.

• Self-motivated and proactive.

• Proficient in communicating, presenting, and influencing stakeholders at all organizational levels, including executives and C-level personnel.

• Capable of multitasking and prioritizing in a fast-paced environment.

• Skilled in CRM, Salesforce, reporting tools, and Microsoft Office.

• Exceptionally collaborative, highly responsive, flexible, and adaptable.

• Willingness to travel up to 20% of the time.

• Strong analytical abilities to identify trends and present clear, actionable information.

• Understanding of applying key performance metrics to foster commercial development.

🏝️ Benefits

• Medical, dental, and vision insurance commencing on the first day.

• Employer contributions to health savings accounts for those enrolled in a high-deductible medical plan.

• Cafeteria plan pre-tax benefits, including FSA, dependent care FSA, and commuter reimbursement accounts.

• Travel reimbursement for medical care.

• Noncontributory basic life insurance.

• Short- and long-term disability coverage.

• Emotional health support for you and your family.

• Legal, financial, identity theft, pet, and child referral assistance.

• Paid parental leave.

• Paid holidays.

• Travel assistance for personal trips.

• Paid time off (PTO).

• 401(k) plan with company match.

• Employee Stock Purchase Plan.

• Discount on pet insurance.

• Unlimited access to LinkedIn Learning classes.

• Competitive compensation package.