Key Account Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Support, develop, nurture, and sustain iRhythm’s highest-volume accounts.

• Build and maintain long-term customer relationships while consistently achieving and surpassing KPIs.

• Provide valuable services and advocate for internal solutions that enhance business outcomes.

• Collaborate strategically with Sales to ensure the success of both customers and patients within the large account segment.

• Track and assess registration volume, device inventory, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.

• Serve as a liaison between billing, clinical operations, legal, finance, inventory, and customer care teams.

• Educate customers on iRhythm service tools, including ZioSuite and MyZio.

• Address customer issues promptly and effectively.

• Analyze processes and customer workflows, recommending efficiency enhancements through process and technology improvements.

• Manage, onboard, and provide continuous support for assigned accounts.

• Attend and assist in customer meetings and sales Quarterly Business Review sessions.

• Establish and maintain strong relationships with accounts and the internal sales organization.

• Lead or engage in strategic initiatives within assigned accounts.

• Conduct in-person account management activities as required.

• Monitor and report on performance trends, developing action plans to enhance account performance.

⛳️ Requirements

• A Bachelor’s degree is strongly preferred, or an equivalent combination of education, training, and experience.

• Minimum of 3 years in an account management or customer success role supporting large or complex accounts.

• Demonstrated experience as an Account Manager, Key Account Manager, or Sales Account Manager in a healthcare, medical device, or biotechnology setting.

• Self-motivated and proactive.

• Capable of communicating, presenting, and influencing key stakeholders at all levels, including executive and C-level.

• Proficient in multitasking and prioritizing in a fast-paced environment.

• Familiarity with CRM tools, including Salesforce, reporting tools, and Microsoft Office.

• Collaborative, highly responsive, flexible, and adaptable.

• Willing to travel up to 20% of the time.

• Strong analytical skills with the ability to identify trends and present clear, actionable information.

• Understanding of how to apply key performance measurements to foster commercial development.

🏝️ Benefits

• Medical, dental, and vision insurance effective from the first day.

• Employer contributions to a health savings account for those enrolled in a high deductible medical plan.

• Cafeteria plan pre-tax benefits (FSA, dependent care FSA, commute reimbursement accounts).

• Travel reimbursement for medical care.

• Noncontributory basic life insurance.

• Short-term and long-term disability insurance.

• Emotional health support for you and your family.

• Assistance for legal, financial, identity theft, pet, and child referrals.

• Paid parental leave.

• Paid holidays.

• Travel assistance for personal trips.

• Paid time off (PTO).

• 401(k) plan with company matching.

• Employee Stock Purchase Plan.

• Discount on pet insurance.

• Unlimited access to LinkedIn Learning classes.