Key Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate collaboration between operations and sales to fulfill client requirements.

• Offer client services and sales assistance in identifying accounts or specific sales representatives.

• Cultivate new business opportunities from current clients.

• Manage client inquiries through phone, email, or other communication channels.

• Monitor acknowledgment and response quality for key clients.

• Address exceptions and internal escalations.

• Respond to or delegate non-sales inquiries from clients.

• Recognize resource efficiencies and compile pertinent marketing materials for business development initiatives.

• Track key account updates to discover engagement and growth possibilities.

• Generate metrics and reports for key accounts across various departments.

• Identify potential opportunities and collaborate with the sales team.

• Provide assistance to the sales team.

• Work with operations to deliver transportation and warehousing solutions.

• Support in the preparation of RFPs, RFQs, RFIs, and client presentations.

• Prepare and follow up on quotations for key clients.

• Conduct research and data-assembly tasks through interdepartmental collaboration.

• Assist in the development of SOPs for key clients.

• Suggest and implement process enhancements to promote profitability and efficiency.

• Assist in shipment origination or warehouse fulfillment as required.

• Implement enhanced processes, procedures, and automation.

• Carry out other tasks and projects that support ICAT’s dynamic environment.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is required.

• 2+ years of experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience.

• 1+ years of experience in freight quoting and pricing.

• Experience in customer service.

• Proficient skills in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).

• Ability to effectively plan and prioritize implementation tasks.

• Demonstrated analytical and problem-solving skills in a time-sensitive logistics context.

• Capacity to meet deadlines and exhibit excellent time management skills.

• Ability to juggle multiple tasks in a fast-paced work environment with a keen attention to detail.

• Exceptional communication and listening abilities.

• Ability to engage successfully across various settings and with a diverse workforce.

• Capability to thrive in a client-centric environment.

• Flexibility to adapt as priorities change.

• Consistent follow-up and follow-through on tasks.

• Highly driven team player with an energetic and positive work attitude.

• Strong personal integrity.

• Ability to align with ICAT’s core values.

• Proficient in using close, distance, color, and peripheral vision, depth perception, and focus.

• Clear and understandable oral communication skills.

• Ability to sit for extended periods.

• Ability to occasionally stoop, climb, or squat.

🏝️ Benefits

• Flexible work approach, accommodating clients’ needs and project support requirements.

• Fully remote work arrangement.

• Travel required up to 10%.