Key Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and nurture intricate key internal and external customer relationships.

• Identify strategic initiatives and opportunities to enhance growth and return on investment for specific food-sector accounts.

• Assist in the creation and execution of national marketing campaigns and strategies.

• Build relationships with key stakeholders across Quality, Regulatory, Procurement, Operations, and Food Safety.

• Collaborate with customers using a strategic and consultative approach to comprehend their business needs, challenges, strategies, and priorities.

• Provide value-added business solutions from Hygiena.

• Develop and manage sales pipelines, analyze activities, and track performance against sales targets.

• Lead all facets of the selling cycle for designated key accounts.

• Suggest adjustments to business plans and set new objectives to enhance sales effectiveness.

• Formulate comprehensive short- and long-term business plans for key accounts.

• Acquire and assimilate industry knowledge regarding trends, emerging technologies, regulatory influences, and competitors.

• Coordinate schedules and prepare meetings for customer events.

• Attend customer events, conventions, and important customer calls.

• Prepare and present quarterly business reviews and competitive updates for Hygiena and key-account clients.

• Travel to meet customers within the assigned territory via driving and/or flying.

⛳️ Requirements

• Bachelor's degree in microbiology, Food Science, or a related Biology field, or equivalent education and work experience is required.

• A minimum of 5 years of experience in Food Safety.

• At least 3 years of experience with pathogens.

• Minimum of 3 years in Strategic Account/Key Account Management.

• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint).

• Intermediate knowledge of Adobe Acrobat.

• Familiarity and previous experience with CRM systems (MS Dynamics or SFDC).

• Advanced expertise in sales and relationship management.

• Proven track record in negotiating complex contracts.

• Exceptional verbal and written communication skills.

• Ability to influence outcomes with customers, both internally and externally.

• Capability to use discretion and independent judgment.

• Skill in executing projects/programs strategically throughout the organization.

• Ability to work collaboratively in a team environment, build internal consensus, and influence internal contacts to accelerate sales.

• Willingness and ability to travel up to 75% of the time.

• May occasionally require working evenings and/or weekends.

🏝️ Benefits

• 15 days of paid time off (PTO).

• 10 paid company holidays.

• Medical insurance with employer contribution to HSA.

• Dental insurance.

• Vision insurance.

• Company-paid life insurance.

• Short-term disability coverage.

• Long-term disability coverage.

• Employee Assistance Program.

• 401(k) with Safe Harbor and profit-sharing contributions from the employer.

• Tuition reimbursement program.

• Charitable contribution matching.

• Opportunities for employee referral bonuses.