Key Account Manager

This is a fully remote position, open to applicants in United States, +3 more locations.

📋 Description

• Identify, pursue, and secure strategic opportunities with targeted neocloud and colocation data center providers.

• Increase wallet share and convert high-value prospects into long-term clients.

• Develop and implement territory and account strategies for designated data center liquid cooling customers and prospects.

• Comprehend client requirements, competitive positioning, challenges, and objectives to propose customized cooling solutions.

• Serve as the primary commercial lead for targeted accounts.

• Drive outbound engagement, uncover opportunities, qualify demand, and guide prospects through the sales cycle to close.

• Build, advance, and close a high-quality pipeline that meets or exceeds program pipeline, bookings, and forecast objectives.

• Lead customer contract review and negotiation while managing stakeholder inputs.

• Implement account penetration strategies to achieve double-digit revenue growth through new program acquisitions, competitive displacement, and adjacent opportunities.

• Provide technical expertise regarding data center operations and cooling solutions.

• Collaborate with Operations from initial discussions to delivery and implementation.

• Monitor industry trends, competitor actions, whitespace opportunities, and customer purchasing triggers.

• Supply market insights and customer feedback to inform product development and innovation.

• Track performance metrics and quality standards, driving continuous improvement.

• Ensure adherence to company policies and procedures.

⛳️ Requirements

• Over 5 years of experience in business development, strategic sales, or account management.

• At least 3 years of experience in a manufacturing or advanced technology business with data centers as the core customer.

• Proven success in securing complex enterprise sales, including originating opportunities, shaping deals, and closing contracts with Fortune 500 clients.

• Demonstrated experience with the largest data center operators globally.

• Ability to thrive in a fast-paced, dynamic environment.

• Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field.

• Preferred experience in data center infrastructure, cooling systems, or related domains.

• Familiarity with CRM and ERP systems such as Oracle NetSuite, SAP, Salesforce, or ServiceNow.

• Competence in opening doors, building pursuit plans, navigating complex stakeholder environments, and securing high-value business.

• Strong organizational and analytical capabilities.

• Excellent leadership and interpersonal skills.

• Outstanding C-suite communication and executive presence.

• High motivation, resilience, urgency, adaptability, and ability to overcome challenges.

• Willingness to travel up to 40% within the territory and 25% internationally.

• Successful candidates will undergo background checks, including criminal records and education verification.

• Applicants for certain customer-facing positions may require additional background screenings and/or drug/alcohol testing for credentialing purposes.

🏝️ Benefits

• Vacation and flexible days.

• Paid company-wide shutdown during the holiday season.

• Comprehensive benefits covering dental, drugs, optical, paramedical, and health spending, effective from the first day with CoolIT.

• Casual yet professional dress environment.

• Additional vacation time and monetary bonuses through “The Big Coffee Break” retention rewards.

• Company-funded RRSP contributions.

• Insurance options including medical, dental, vision, life, accident, critical illness, and hospital indemnity.

• Coverage for auto, home, pet, and identity theft protection.

• Short-term and long-term disability insurance.

• 401(k) and pension plans.

• Retirement health care benefits.

• Short-term incentives.

• 12 days of vacation.

• Holidays and parental leave.

• Employee stock purchase plans for full-time associates.

• Discounts on daycare and caregiver services.

• Adoption assistance.

• Group legal services.

• Employee assistance program.

• Employee discount program.

• Education assistance program.

• On-site childcare and fitness facilities may be available at select Ecolab locations.