Key Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee, maintain, and expand BESA contractor membership within the designated geographical area.

• Establish and nurture relationships with owners, directors, commercial leads, technical leads, operations leads, and compliance contacts.

• Gain a deep understanding of members’ businesses, their priorities, challenges, and utilization of BESA support services.

• Recognize retention risks and proactively address issues before they affect membership renewals.

• Ensure that members are aware of and can access BESA support, engagement activities, certificate schemes, and additional services.

• Seek out and cultivate new contractor membership opportunities.

• Foster regional growth through Member Pledge, referrals, supply chain opportunities, outreach to former members, event leads, and warm introductions.

• Monitor opportunities, account information, and actions using iMIS.

• Identify and assist in establishing suitable Member Pledge relationships.

• Collaborate with Membership Operations on supply chain lists and transition appropriate contractors into full membership.

• Represent BESA at member meetings, events, sector gatherings, and engagement activities.

• Advocate for BESA as the premier trade body for contractors in building engineering services.

• Discover opportunities for member stories, case studies, and insights.

• Report on member challenges, retention risks, market trends, and growth opportunities internally.

• Execute account plans, provide monthly RAG reports, identify new membership opportunities, foster Member Pledge relationships, promote supply chain growth, maintain accurate iMIS records, and deliver weekly/monthly reporting.

⛳️ Requirements

• Candidates must reside in Wales and have a strong connection to the country.

• Proven experience in account management, key account management, membership engagement, or business development.

• Exceptional relationship management skills.

• Capability to manage a portfolio of accounts effectively.

• Proficiency in identifying retention risks and growth opportunities.

• Strong communication skills and diligent follow-up practices.

• Commercial awareness is essential.

• Familiarity with CRM or membership management systems.

• Ability to work independently across a designated region or account base.

• Collaborative mindset for working with internal teams.

• Knowledge of building engineering services, M&E, HVAC, FM, or construction supply chains is desirable.

• Experience within a membership body, trade association, or compliance-focused environment is preferred.

• Understanding of competence, technical standards, procurement, or contractor assurance is advantageous.

• Background in supporting member retention, account growth, or regional engagement is a plus.

• Experience in supply chain-led growth or referral-driven sales is desirable.

🏝️ Benefits

• Comprehensive BESA business support including areas such as Technical, Employment, Health and Safety, Legal & Commercial, and Training & Skills.

• Engagement activities that encompass Region & Nation meetings, Specialist Group and Committee meetings, and Business Networking Events.

• Additional Certificate Schemes and Benefits, including REFCOM, VHR, SFG20, Welplan, and broader BESA Group services where applicable.

• A diverse and inclusive workplace culture.

• Fully remote work arrangement available.